Program Support Specialist
About The Position
Vista Community Clinic (VCC) is a private, nonprofit, multispecialty outpatient clinic network with 14 clinics serving patients across San Diego, Orange, Los Angeles, and Riverside counties. VCC provides patient-centered care and describes its workplace as focused on respect, collaboration, employee growth, and community impact. The Program Support Specialist provides administrative and programmatic support to one or more programs. The role supports program workplans, documentation and data collection, participant engagement, quality assurance, program tracking systems, participant intake and referrals, and outreach to youth, families, referral partners, and other stakeholders. The position uses youth development, peer support, trauma-informed, and strengths-based approaches when engaging participants and supporting program activities. The pay range is $24.00–$26.00, depending on experience. Eligible employees may receive competitive compensation and benefits, including medical, dental, and vision coverage, company-paid life insurance, flexible spending accounts, and a 403(b) retirement plan. VCC also promotes training and development opportunities.
Requirements
- Associate degree in health education, social services, human services, behavioral sciences, education, youth development, or a related field, or an equivalent combination of education and relevant experience.
- Experience with Microsoft Excel, electronic records, databases, and/or other program data-tracking systems.
- Ability to organize and maintain accurate records, manage multiple priorities, track deadlines, and follow through on assigned responsibilities with attention to detail.
- Ability to review information for completeness and accuracy, identify discrepancies or missing information, and follow up appropriately to resolve outstanding items.
- Experience working with youth, families, underserved communities, and/or populations served by the program.
- Ability to present information effectively orally and in writing to individuals and groups from diverse cultural, ethnic, and educational backgrounds.
- Ability to interact professionally with VCC personnel and the public.
- Familiarity with computers, business email, communication systems, data entry, internet searches, and basic Microsoft Office products, specifically Word and Excel.
- Ability to work independently, take initiative, and be proactive.
- Ability to analyze, prioritize, and meet deadlines.
- Ability to track and manage time effectively.
- Ability to plan and facilitate internal and community meetings.
- Ability and willingness to meet the organization’s attendance and dress code policies.
- Ability to handle confidential materials and information professionally.
- Excellent customer service skills and commitment to high-quality customer satisfaction.
- Good verbal and written communication skills for communicating with patients or clients, clinicians, and other staff.
Nice To Haves
- Bachelor's degree in health education, public health, social work, psychology, sociology, education, human services, or a related field.
- Experience working in youth mentoring, juvenile justice, violence prevention, behavioral health, community health, or youth development programs.
- Experience training, coaching, or providing technical guidance to direct service staff or volunteers.
- Knowledge of community resources and services available to youth and families.
- Bilingual English/Spanish.
Responsibilities
- Provide administrative and programmatic support to one or more programs.
- Implement and monitor project workplans, including documentation, data collection, participant engagement, and adherence to program requirements.
- Perform quality-assurance activities, including audits and reviews of program documentation.
- Review program tracking systems routinely to monitor completeness, accuracy, and compliance with program requirements.
- Maintain program databases, tracking tools, and other administrative systems, ensuring information is current, complete, and accurate.
- Provide administrative follow-up and technical support to program staff regarding documentation and program and VCC requirements.
- Assist with developing, maintaining, and organizing program forms, procedures, resource materials, and other program documentation.
- Maintain familiarity with VCC programs, services, and community resources to support participant referrals and linkages.
- Coordinate participant screening, intake, enrollment, and referral tracking.
- Conduct outreach, engagement, and follow-up with youth, families, referral partners, and other stakeholders to support participant enrollment, engagement, and retention.
- Use youth development, peer support, trauma-informed, and strengths-based approaches when engaging participants and supporting program activities.
- Participate in program meetings and other activities needed to support effective program operations.
- Perform other duties as assigned.
Benefits
- Eligible employees may receive medical, dental, and vision coverage.
- Company-paid life insurance for eligible employees.
- Flexible spending accounts for eligible employees.
- 403(b) retirement plan for eligible employees.
- Competitive compensation and benefits for eligible employees.
- Training and development opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
