Program Director - Homeless Families

Urban Resource Institute (URI)•New York, NY

12d•Onsite

About The Position

The Program Director is responsible for working with team members and program leaders to develop and implement a vision for Urban Resource Institute’s programs, ensuring quality and effective services for families experiencing homelessness that reflect field best practices. The role maintains constructive, collaborative relationships with public- and private-sector partner agencies, funding sources, and service providers. The position is based in the Bronx and pays $98,000. The Director assists with implementing homeless programs in New York and maintains general oversight at assigned sites. The role ensures regulatory and policy compliance, supports consistent program-management and client-service practices, monitors bed utilization, and coordinates services across sites. The Director also contributes to program development, organizational strategy, budgeting, facilities operations, staff training and supervision, and representation of URI in city and statewide coalitions.

Requirements

Advanced degree (MSW or related field).
LMSW or LCSW.
At least five years of supervisory experience in a social service capacity.
Familiarity with DHS and OTDA regulations.
Ability to relate to people at all levels of the organization and work effectively on teams.
Project management skills and experience, particularly with projects involving significant resources and cross-functional participation.
Strong writing and public-speaking skills and the ability to manage and organize multiple projects in a busy, pressured work environment.
Demonstrated ability to manage crises and proactively respond to client needs using a client-centered approach.
Experience working with and sensitivity to people from varied sociodemographic backgrounds, including LGBTQ+ and/or HIV-affected individuals, older adults, and people with substance-use and/or mental-health issues.
Computer literacy and knowledge of Microsoft Office applications.
Ability to multitask and demonstrated time-management skills.
Demonstrated de-escalation skills using a client-centered approach.

Nice To Haves

Supervisory experience in homeless services is preferred.

Responsibilities

Assist with implementing homeless programs in New York and maintain general oversight at assigned sites.
Ensure compliance with relevant federal, state, and local regulations and agency and program policies.
Develop, implement, and maintain consistent policies and practices for program management, client services, and agency protocols as needed.
Ensure ongoing service provision is entered into DHS Cares and the HERO system.
Maximize bed utilization and achieve optimal occupancy rates.
Collaborate with the Senior Director of Homeless Programs, senior team members, and program leaders to ensure consistency and complementary services between sites and programs.
Work with program leaders and evaluation staff to develop services that represent best practices for working with homeless families.
Lead the development of intra- and inter-agency collaborations to improve the systemic response to homeless families.
Represent URI at city and statewide coalitions, task forces, and committees.
Help achieve the organization’s mission and strategic plans.
Assist in creating and monitoring the annual homeless services program budget.
Ensure facilities are maintained to a high standard and facilitate collaboration between facilities and operations staff.
Ensure staff receive ongoing training in risk and needs assessment, identifying and reporting child abuse and neglect, case management, and evidence-based or evidence-informed approaches such as motivational interviewing.
Provide weekly supervision to assigned staff and ensure regular supervision of other program staff.
Keep the supervisor informed of issues that may affect program operations.