Program Director - Online and Partnership Programs

EF Education First / Hult • Cambridge, MA

3d • Onsite

About The Position

The Program Director maintains high academic, organizational, and student-service standards for Hult’s graduate Online and Partnership Programs. Working under the guidance of a Dean or Associate Dean and alongside the existing program team, the Director supports day-to-day operations and provides student and faculty support to create a seamless teaching and learning experience. The role combines project management, operations and administration, student advising, faculty support, course development and delivery support, and relationship management with global stakeholders.

The position is based on campus at least four days per week, increasing to five days during peak periods of the academic year. A one-day work-from-home allowance must be coordinated with the campus team and may change following school review. The role may be based in Cambridge, Massachusetts, or potentially London or Dubai, subject to the candidate having the right to work in a Hult campus location. Occasional evening and weekend hours are required for course facilitation and other curricular events. The position is intended to start immediately and remains open until filled.

Requirements

• Bachelor’s degree required; a master’s degree is preferred.
• 4–6 years of relevant experience in program or project management.
• Background supporting students and faculty in a virtual setting.
• High competence with technology used to run and coordinate online programs.
• Proficiency with standard software for managing data, interpreting reports, and producing professional documents and presentations, including Word, Excel, and PowerPoint.
• Familiarity and comfort with running virtual meetings and programs.
• Fluent spoken English and a similar level of written English.
• Ability to work occasional hours outside typical work hours during high-demand periods.
• Ability to work on campus at least four days per week and five days during peak academic periods; the work-from-home day must be coordinated with the campus team.
• Must have the right to work in a Hult campus location.
• Strong organization and attention to detail, excellent written and oral communication and presentation skills, and ability to work collaboratively and independently in a fast-paced environment.

Nice To Haves

• Master’s degree.
• Experience in digital content management and online program coordination.
• Prior experience with partnership program delivery.
• International work or study experience.
• Interest in global education and comfort embracing cultural diversity.
• Initiative, an entrepreneurial spirit, and creative problem-solving skills.

Responsibilities

• Serve as Hult’s primary contact for assigned programs, student groups, and faculty. Listed programs include EY Master of Analytics and AI (EY MBAID), EY Master of Sustainability (EY MSUS), EY MBA, and the Cultural Care AuPair Program; assignments may change.
• For corporate partner programs, provide regular updates and student progress reports to partner representatives.
• Consult with partner and program team management to ensure communications to participants reflect current program offerings and information.
• Serve as the primary point of contact and student advisor for the educational program, supporting students’ academic journeys and overall experience.
• Support online program orientation sessions, including preparing and delivering presentations.
• Communicate regular program updates to participating students.
• Advise students on academic system navigation, course selection and registration, program goals, academic progress, and concerns.
• Manage student and team conflicts, issues, and mitigating circumstances in consultation with the Dean and program team.
• Assess and monitor student progress, engagement, and satisfaction.
• Collaborate with and support faculty in course preparation, and coordinate faculty teaching within the same program.
• Support facilitation of live online webinars and speaker events.
• Recruit, manage, and coordinate Course Assistants and online course technical facilitators.
• Support program operations, including setting up course pages, posting updates, assisting with student registration, posting grades, and running reports for partner management.
• Launch and analyze surveys to maximize student satisfaction.
• Work occasional evenings and weekends for course facilitation and other curricular events.
• Perform other duties as assigned.

Benefits

• Competitive salaries and benefits.
• Global, empathetic, and highly multicultural working environment.
• One-day work-from-home allowance, coordinated with the campus team and subject to change.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager