Program Manager, Online Programs

Arizona State University•Phoenix, AZ

1d•$57,900 - $59,000•Onsite

About The Position

Thunderbird School of Global Management is hiring a program manager to coordinate and direct the activities and functions of its online degree programs. Under administrative direction, the program manager ensures program goals and objectives are accomplished in accordance with applicable policies, priorities, time limitations, and other specifications. The role supports students with inquiries and escalated concerns, monitors progress toward graduation, maintains electronic records, coordinates course scheduling and building, and oversees logistics and communications for program events. It also works with departments across Thunderbird and ASU, helps manage budgets and resources, and evaluates program effectiveness and delivery methods. The position is located on ASU’s Downtown Phoenix Campus and requires physical presence there. Work is performed in an environmentally controlled office setting. The schedule may require occasional evenings, weekends, week-long sessions, and/or international travel.

Requirements

Bachelor's degree and five years of experience appropriate to the area of assignment/field, or an equivalent combination of experience and/or training providing comparable knowledge, skills, and abilities.
Ability to work at the Downtown Phoenix Campus; physical presence at that location is required, and working from another location requires additional approvals.
Ability to perform work involving extended sitting, keyboarding, and computer mouse use; standing and walking moderate distances; and frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds.
Schedule availability for occasional evenings, weekends, week-long sessions, and/or international travel may be required.

Nice To Haves

Demonstrated experience in higher education, specifically with an online student population.
Demonstrated ability to deliver prompt, solution-oriented customer support.
Ability to communicate effectively.
Experience and sensitivity working with colleagues and students from varied backgrounds, and commitment to fostering an inclusive work and learning environment.
Experience fostering partnerships and developing understanding of needs, issues, and problems.
Experience planning, analyzing, and coordinating activities and establishing priorities.
Working knowledge of Microsoft Office software, including Outlook, Word, Excel, and PowerPoint.
Experience with ASU enterprise software, including PeopleSoft, Salesforce, Slack, Zoom, and Canvas.
Experience using project management software such as Monday.com.
Skill in managing and appropriately prioritizing multiple projects and tasks in a dynamic work environment.
Demonstrated success working in team environments with a constructive approach to challenges.
Flexibility and adaptability to changing priorities.

Responsibilities

Develop and monitor daily operations and coordinate degree program activities.
Respond to student inquiries through different channels and address escalated concerns, including those involving onboarding, schedules, class selection, classroom issues, team projects, and online resources; route issues as appropriate.
Monitor student progress toward graduation and maintain accurate, current, and accessible electronic records.
Monitor inventory of materials and supplies.
Manage course scheduling and course building, including course materials and faculty associates.
Oversee logistics, scheduling, and target-audience communications for orientation, graduation, and global field seminars.
Build and maintain working relationships with departments within Thunderbird and ASU, including Student Success, Academic Advising, Recruiting and Admissions, Faculty, Alumni Engagement, Instructional Design and Learning Experience, Enterprise Technology, Registrar, Student Billing Services, Financial Aid, Graduate College, ASU Online/Ed Plus, and catering.
Supervise preparation of budget proposals, establish expenditure controls, and recommend resource allocations within budget limitations.
Oversee evaluation of program effectiveness; develop and implement program goals and objectives and improved delivery methods; design and implement evaluation methodology, analyze results, and take or recommend appropriate action.