Graduate Success Coach - Online Programs

Oral Roberts University•Tulsa, OK

About The Position

The Graduate Success Coach for Online Programs serves as the primary contact and advocate for a designated group of online graduate learners. The coach helps students navigate University processes and procedures, supports them in completing their educational goals, and provides assistance as needed. The role also supports student engagement, connects learners with University resources, and builds relationships between online learners and ORU.

Requirements

Bachelor’s degree required.
Two years of related work experience in higher education, customer service, or a related field required.
Computer literacy, including Word, Excel, and PowerPoint.
Excellent organizational and interpersonal skills, with the ability to communicate information verbally and in writing.
Attention to detail for accurate recording of personal, monetary, and time-sensitive information.
Self-motivation, goal orientation, a strong work ethic, and the ability to prioritize.
Ability to exercise discretionary judgment.
Strong problem-solving, leadership, and time-management skills.
Ability to maintain strict confidentiality regarding student records and internally sensitive information.
Ability to work independently and as a team member, and to use sound judgment regarding organizational and departmental regulations, procedures, and policies.
Ability to establish and maintain rapport with students, faculty, alumni, administration, and people from varying cultural backgrounds.
Ability to prioritize multiple tasks in a fast-paced, high-demand work environment while maintaining a professional demeanor.
Flexibility regarding external factors that may affect the work schedule.

Nice To Haves

Master’s degree preferred.
Ability to speak multiple languages.

Responsibilities

Serve as the University's primary representative, point of contact, and advocate for a designated group of online graduate learners.
Provide hands-on assistance to students navigating University processes and procedures.
Monitor student progress toward course registration each term, answering questions and resolving issues.
Conduct proactive outreach through calls, reminders, and follow-up communication.
Help students create personalized success plans and set realistic academic and personal goals.
Build developmental relationships that motivate students to achieve their educational objectives.
Coordinate and support initiatives to promote engagement among online learners.
Encourage students to participate and connect them with available resources and services.
Communicate proactively about course completion, enrollment matters, and progress toward degree completion.
Help online learners build connections with ORU and understand its culture and systems.
Maintain effective working relationships with internal departments supporting online learners, promote clear communication, and contribute to continuous improvement.
Perform other duties as assigned.