Success Coach

Campbellsville University•Campbellsville, KY

22h

About The Position

The Success Coach maintains frequent one-on-one contact with first-year, second-year, and first-year transfer students and supports their adjustment to academic expectations, campus processes, and student life. The role helps students connect with campus resources and develop the skills needed to address obstacles and progress toward graduation. The position monitors student progress and related data, collaborates with campus offices and academic departments, and contributes to workshops, orientations, registration activities, and other events. It also supports faculty and instructors, assists with schedule reviews and changes, and helps students and faculty use the academic functions of Workday. The Success Coach participates in relevant meetings, committees, training, and professional development, and performs other duties as requested by the advisor or as needed by the BASC.

Requirements

Bachelor's degree.
Interest in helping students succeed and progress to graduation.
Self-motivation.
Strong interpersonal and communication skills.
Proficiency in social networking technologies.

Nice To Haves

Master's degree preferred.

Responsibilities

Maintain daily one-on-one contact with first-year, second-year, and first-year transfer students by phone, email, text, face-to-face communication, and social media.
Help students adapt to academic rigor and learn campus processes and policies, including holds, attendance policies, and grade expectations.
Connect students with the campus community, tutoring services, academic advisors, faculty members, and other relevant student-facing offices.
Inform, motivate, and encourage student success and lasting life skills to help address on- and off-campus obstacles.
Answer student questions and maintain in-office organization.
Monitor and assess student progress and needs, including grades, absence warnings, preventative interventions, and progress-monitoring reports.
Adjust daily activities flexibly to accommodate varied student contacts and situations.
Collaborate with campus offices and academic departments to support student success and retention.
Organize Student Success Workshops, New Student Orientations, parts of summer registration days, and other campus events.
Attend to freshman orientation classes, including supporting instructors, communicating with mentors, planning large-group events, and preparing informational materials.
Review student schedules for inconsistencies and communicate required changes to students and advisors.
Provide as-needed support to faculty and academic departments and increase the visibility of Academic Support services within departments.
Orient students and faculty to the academic side of Workday, particularly schedule review and changes and student-data tracking through note-taking.
Monitor universal data tracking and collection of student information.
Participate in committees and meetings related to job functions.
Develop and refine targeted communications through text and cross-campus visits.
Participate in ongoing training and professional development.
Perform other duties as requested by the advisor or as needed by the BASC.