Success Coach

Palm Beach Atlantic University•West Palm Beach, FL

2d•Onsite

About The Position

In support of Palm Beach Atlantic University’s mission and objectives, the Success Coach proactively engages with an assigned group of students and serves as a primary point of contact throughout their education journey. The role provides individualized support and guidance to help students navigate university systems, policies, and processes; connects them with campus resources; and helps identify and overcome barriers to success. Through proactive outreach and support, the Success Coach promotes student engagement, retention, and progress toward degree completion. The Success Coach maintains regular contact with students, helps them plan and pursue academic goals, supports enrollment and re-enrollment efforts, and assists with course planning and degree progress. The role also documents student interactions, responds to inquiries, keeps the team and supervisor informed, and maintains current knowledge of university policies, academic programs, and support services. The position requires occasional non-routine hours during certain times of the year, prolonged sitting, and the ability to traverse campus and stairs.

Requirements

Bachelor's degree in education, counseling, psychology, or another related field.
At least 1 year of experience in higher education, such as in a registrar’s office, advising, student success office, or a similar area.
Customer service orientation toward students, parents, faculty, staff, and community partners.
Professionalism, including timeliness, reliability, communication, and work ethic.
Ability to provide spiritual support to community members, including students, on their Christian faith journey.
Adaptability and flexibility.
Attention to detail and ability to review work critically and accurately.
Ability to maintain confidentiality and discretion.
Ability to manage conflict professionally and wisely during difficult conversations, stressful situations, and challenges.
Clear and concise verbal and written communication across a wide variety of audiences.
Ability to establish trust through honest and forthcoming actions and communication.
Systematic, fact-based problem-solving skills, including anticipating, evaluating, diagnosing, and resolving problems.
Accountability and results orientation, with the ability to identify and drive actions that achieve desired results.
Strategic mindset and ability to take an objective perspective beyond day-to-day details.
Teamwork and collaboration skills that foster shared commitment, cooperation, trust, and support across teams.
Ability to work non-routine hours during certain times of the year.
Ability to sit for prolonged periods.
Ability to traverse campus and stairs.

Responsibilities

Serve as the first and main point of contact for an assigned group of students, finding meaningful ways to support and encourage them.
Proactively contact students by phone, email, and text with encouragement, insights, tips, and reminders as needed.
Meet regularly with students to track progress, plan for academic goals, and answer questions about university structure and processes.
Help each student develop a success plan and realistic goals that support academic and personal achievement; build relationships that foster developmental conversations and motivate students toward educational goals.
Advocate for students and connect them with relevant campus resources, such as Academic Resources, Accessibility Resources, Counseling, and Career Development.
Communicate with students about course completion, enrollment issues, and degree completion.
Gather feedback about student obstacles and regularly report it to the Director.
Maintain contact with deferred and withdrawn students.
Follow up with recent graduates to encourage completion of the NACE First Destination survey.
Assist students with planning course schedules for the upcoming semester and demonstrate available technology tools, such as Navigate and Stellic.
Alert students to account holds and assist them with clearing holds as needed.
Assist students with completing the Enrollment Checklist on time each semester and follow up with students and parents until it is complete.
Coach students considering stopping out and help those who wish to stay overcome barriers to persistence.
Register new students and online learners in courses according to their degree plans; regularly update plans and track progress toward graduation.
Call, email, and text students who have stopped out to encourage them to return and complete their degrees.
Check in with assigned students during break periods to ensure they remain on track and help address issues that may prevent their return.
Respond to student inquiries within a reasonable timeframe as determined by leadership.
Document student interactions in Navigate 360.
Keep the team and supervisor informed daily about activities, problems, emergencies, and occurrences within assigned areas of responsibility.
Attend and participate in Student Engagement meetings.
Maintain up-to-date knowledge of university policies, academic programs, and support services to provide accurate guidance.
Attend regular meetings, training sessions, and professional development opportunities to stay informed about best practices in student success coaching.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance options.
Short-term disability, long-term disability, and employer-paid life insurance.
Employee Assistance Program for confidential personal and work-life support.
Wellness Program, including access to the Greene Complex Health & Fitness Center.
Retirement Savings Plan with a 7.25% employer match.
Generous paid holiday time off, including Good Friday and Easter Monday, the day before and after Thanksgiving, and a two-week Christmas Break.
Vacation and sick leave.
Paid parental leave.
Spiritual Retreat Days.
Tuition benefit for eligible full-time employees and their dependents for courses at PBA.
Free parking.
One complimentary meal per week in the Fraser Dining Hall.
10% discount at the PBA Campus Store.
Commuter discounts for Brightline and Tri-Rail.
Free admission to the Norton Museum of Art.