Success Coach - Online Programs

Oral Roberts University•Tulsa, OK

About The Position

The Undergraduate Success Coach for Online Programs serves as the primary University representative, point of contact, and advocate for a designated group of undergraduate online learners. The coach provides hands-on support to help students navigate University processes and procedures, progress toward their educational objectives, and connect with relevant University resources. The position is full-time.

Requirements

Bachelor’s degree required.
Two years of related work experience in higher education, customer service, or a related field required.
Excellent organizational and interpersonal skills, with the ability to communicate information verbally and in writing.
Computer literacy, including Word, Excel, and PowerPoint.
Attention to detail for accurate record keeping involving personal, monetary, and time-sensitive information.
Self-motivation, drive to meet goals, strong work ethic, and ability to prioritize.
Ability to exercise discretionary judgment.
Excellent problem-solving, leadership, and time-management skills.
Ability to maintain confidentiality regarding student records and internally sensitive information.
Ability to work both independently and as a team member; apply sound judgment concerning organizational and departmental regulations, procedures, and policies; and quickly establish rapport with students, faculty, alumni, administration, and parents from varying cultural backgrounds.
Ability to prioritize multiple tasks in a fast-paced, high-demand environment while maintaining a professional demeanor.
Flexibility regarding external factors that may affect the work schedule.

Nice To Haves

Ability to speak multiple languages.

Responsibilities

Monitor students’ progress toward course registration each term, answering questions and resolving issues.
Conduct proactive outreach through calls, reminders, and follow-up communication.
Help students develop personalized success plans and set realistic academic and personal goals.
Build relationships that support meaningful developmental conversations and motivate students to pursue their educational objectives.
Coordinate and support initiatives that promote engagement among online learners.
Encourage student participation and connect students with resources and services to address challenges.
Maintain proactive communication about course completion, enrollment matters, and progress toward degree completion.
Strengthen connections between online learners and ORU, helping students understand and engage with the University’s culture and systems.
Build and maintain effective working relationships with internal departments that support online learners, promoting clear communication and continuous improvement.
Perform other duties as assigned.