Program Coordinator - Hult Boston and Online Postgraduate Programs

EF Education First / Hult • Cambridge, MA

3d • Hybrid

About The Position

The Program Coordinator supports academic teams and registry operations for select Boston Campus and Online Postgraduate programs, helping deliver a meaningful and impactful experience throughout the student journey. Working as part of the Boston campus and Online postgraduate academic teams, the coordinator supports students and faculty across assigned programs and works with the wider Academic team to provide a high-quality academic experience and faculty support.

Under the guidance of a Program Dean or Program Director, the coordinator provides administrative and course-logistics support to faculty; keeps students informed about program milestones and events; helps monitor student progress; and maintains records and registration functions for select postgraduate programs. The role also supports academic program operations, course coordination and launches, enrollment and scheduling processes, student advising, and program events.

The position is based in Cambridge, Massachusetts, and requires on-campus presence at least four days per week, increasing to five days during peak periods of the academic year. A current one-day work-from-home allowance must be coordinated with the campus team to maintain coverage and may change following School review. Occasional evening and weekend hours may be needed for course facilitation and curricular events. Applicants must have the right to work in the campus location.

Requirements

• Bachelor’s degree required.
• 2–3 years of professional experience in academic administration, program coordination, operations, or a related field.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and student information systems.
• Excellent written and verbal communication skills and the ability to interact effectively with faculty, staff, and students at all levels.
• Strong organizational, project-management, and time-management skills, with exceptional attention to detail.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Analytical and solution-oriented approach, with strong problem-solving and critical-thinking abilities.
• Self-motivated and proactive, able to work independently and exercise sound judgment.
• Commitment to outstanding customer service and building positive stakeholder relationships.
• Collaborative and collegial approach, with the ability to work effectively across teams and campuses.
• Flexible, adaptable, and resilient under pressure.
• Positive, results-oriented mindset with initiative and accountability.
• Fluent written and spoken English.
• Commitment to continuous learning, professional growth, and supporting Hult’s vision of global education.
• Must have the right to work in the campus location.
• Must be present on campus at least four days a week, and five days during peak periods; the current one-day work-from-home allowance requires coordination with the campus team and is subject to change.

Nice To Haves

• Master’s degree preferred.
• Experience supporting academic programs or registry operations, or working in a higher education environment, preferred.
• Familiarity with Salesforce and Canvas preferred.

Responsibilities

• Support day-to-day operations and course coordination for assigned academic programs in collaboration with Program Deans, Directors, and Managers.
• Provide faculty with course-logistics support, organize syllabi, set up and maintain course pages, and conduct quality assurance against academic standards.
• Assist with planning and executing faculty and program meetings.
• Respond to faculty questions under institutional policies and procedures, escalating issues to the Program Dean when necessary.
• Maintain course schedules, calendars, deadlines, time-zone information, delivery formats, course-launch details, and operational checklists.
• Coordinate course launches and operational-readiness activities with instructional design, academic teams, and program leadership.
• Recruit, schedule, and supervise Course Assistants and online technical facilitators (LLFs) on administrative and course-logistics matters.
• Administer registration cycles and deadlines, course adds, drops and withdrawals, academic calendar dates, degree audits, graduation requirements and clearances, program-completion verifications, and other enrollment-related system transactions.
• Maintain accurate and compliant student academic records, course sections, leave requests, enrollment status, and student-record updates in accordance with established policies.
• Respond to student, faculty, and staff inquiries about registration, academic records, and related processes.
• Generate enrollment reports to identify scheduling conflicts, low enrollment, or attendance exceptions, and support course and event scheduling.
• Partner with Finance, Student Services, Visas, Tech Support, and Academics to resolve registration and record issues.
• Support the enrollment process for Hult staff pursuing the MBA.
• Monitor student progress and attendance in liaison with Academic Deans, Directors, and Managers.
• Advise students on questions or issues, course selection, academic policies, grading processes, and program progression.
• Monitor academic standing and attendance with academic leadership and support students on probation, leaves of absence, or transitions to and from the school.
• Communicate with students in a timely manner through institutional systems, announcements, email newsletters, and other media.
• Assist with orientations, graduation ceremonies, student workshops, and training events.
• Coordinate logistics for Business Challenge clients and sessions, and track class guest speakers and timely reporting of alumni and industry engagements on campus.
• Support academic initiatives and special projects, such as workshops, guest speakers, industry events, and cross-campus coordination.
• Help develop presentation and orientation materials for prospective, admitted, and matriculated students.
• Perform other duties as assigned.

Benefits

• Competitive salaries and benefits.
• Global, empathetic, and highly multicultural working environment.
• Current one-day work-from-home allowance, subject to campus-team coordination and School review.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level