Program Coordinator - Child Programs

North Texas Food Bank•Plano, TX

22h

About The Position

The Program Coordinator performs administrative duties and operational tasks for the Food 4 Kids weekend backpack program and School Pantry Program, with flexibility to support projects and strategic initiatives. The role works with external stakeholders and internal departments to coordinate program activities, support sites, maintain documentation and records, monitor orders, and improve program operations. The coordinator also visits program sites across the 12-county service area to assist with distributions and support program growth. The position requires adapting to workplace stressors, including customer complaints, compliance issues, safety matters, and competing priorities, and quickly diagnosing and resolving issues. Work takes place in a moderate-noise office environment and outdoors at various program locations year-round, rain or shine, in non-hazardous weather conditions. Reliable transportation, a valid driver's license, and insurance are required for site travel. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Associate’s degree in social sciences preferred, or an equivalent combination of education and work experience.
Ability to work independently in a variety of environments with people of diverse backgrounds.
Comfortable visiting program sites throughout the 12-county service area.
Strong focus on client satisfaction and a customer-centric attitude.
Detail-oriented and compliance-minded, with excellent communication skills.
Intermediate skills with Microsoft applications.
Ability to meet deadlines and adhere to strict timeframes.
Comfortable working in a fast-paced environment.
Reliable transportation, a valid driver’s license, and insurance for travel to program sites.
Ability to adapt to workplace stressors, including customer complaints, compliance offenses, safety matters, and competing priorities.
Ability to quickly diagnose and resolve issues.
Ability to stand, walk, sit, use hands to handle objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk, and hear.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to occasionally lift and move up to 35 pounds.

Nice To Haves

One year of experience in the nonprofit or customer service industry is preferred.

Responsibilities

Engage with external program stakeholders, including site staff, district staff, volunteers, and donors, to maintain positive relationships and provide customer service.
Collaborate with Program Specialists to coordinate program efforts with Production, Transportation, and other Operations departments.
Work with Program Specialists to facilitate site onboarding, training, and compliance paperwork.
Create, maintain, update, and distribute program documents, agreements, trainings, outreach materials, and standard operating procedures.
Monitor site orders and order fulfillment, and resolve fulfillment issues.
Maintain program records in the Ceres database.
Visit program sites to assist with distributions.
Identify opportunities for continuous improvement and increased program efficiency and effectiveness.
Recruit new sites based on the hunger index and other factors to support strategic and equitable program growth.
Represent Programs in external and internal meetings and projects as needed.
Support survey development and evaluation for continuous program improvement.
Support other NTFB departments through activities such as story collection, advocacy, donor interaction, canned food drive initiatives, and speaking engagements.
Perform other tasks and duties as assigned.