Program Coordinator - Child Programs

North Texas Food Bank•Plano, TX

1d•$19 - $22

About The Position

The Program Coordinator performs administrative and operational duties for the Food 4 Kids weekend backpack program and School Pantry Program. The role may also support projects and strategic initiatives as needed. The coordinator works with internal teams and external stakeholders to support program delivery, maintain records and compliance, resolve order issues, and improve program effectiveness. The position involves visiting program sites throughout a 12-county service area, including assisting with distributions and working outdoors year-round in non-hazardous weather conditions.

Requirements

Associate’s degree in social sciences preferred, or an equivalent combination of education and work experience.
Able to work independently in varied environments with people from diverse backgrounds.
Comfortable visiting program sites throughout a 12-county service area.
Strong focus on client satisfaction and a customer-centric attitude.
Detail-oriented and compliance-minded, with excellent communication skills.
Intermediate skills with Microsoft applications.
Able to meet deadlines and adhere to strict timeframes.
Comfortable working in a fast-paced environment.
Reliable transportation, a valid driver’s license, and insurance are required for travel to sites within the 12-county service area.
Able to adapt to workplace stressors, including customer complaints, compliance offenses, safety concerns, and competing priorities.
Able to quickly diagnose and resolve issues.
Able to meet the stated physical demands, including occasionally lifting and moving up to 35 pounds.

Nice To Haves

One year of experience in the non-profit or customer service industry.

Responsibilities

Engage with external program stakeholders, including site staff, district staff, volunteers, and donors, to maintain positive relationships and provide excellent customer service.
Collaborate with Program Specialists and internal departments, including Production and Transportation, to coordinate program efforts.
Work with Program Specialists to facilitate site onboarding, training, and compliance paperwork.
Create, maintain, update, and distribute program documents, agreements, trainings, outreach materials, and standard operating procedures.
Monitor site orders and the order fulfillment process, and resolve fulfillment issues.
Maintain program records in the Ceres database.
Visit program sites to assist with distributions.
Identify opportunities for continuous improvement and increased program efficiency and effectiveness.
Recruit new sites using the hunger index and other factors to support strategic and equitable program growth.
Represent Programs in external and internal meetings and projects as needed.
Support survey development and evaluation for continuous program improvement.
Support other NTFB departments through activities such as story collection, advocacy, donor interaction, canned food drive initiatives, and speaking engagements.
Perform other tasks and duties as assigned.