Program Coordinator (clinical) - Care Team (NE/IA CCBHC)

Heartland Family Service • Council Bluffs, IA

3d

About The Position

The Care Team Program Coordinator supports the Community-Based Services Program Director in overseeing Care Team Specialists across Pottawattamie County and the Southwest Iowa region. The position helps ensure high-quality care coordination for Heartland Family Service clients by supervising staff, implementing best practices, and fostering collaboration with internal and external providers. The coordinator is expected to be highly organized and detail-oriented, manage competing priorities, and promote a trauma-informed workplace. Regular travel to regional offices and CCBHC hubs is required. Essential functions are performed at a company physical work site or designated workspace.

Requirements

• Minimum one year of experience in health and human services or a related field.
• Minimum one year of supervisory experience.
• Strong organizational, leadership, and communication skills.
• Ability to travel between Iowa and Nebraska locations.
• Commitment to trauma-informed care and recovery-oriented principles.

Nice To Haves

• Bachelor’s degree in Human Services, Psychology, Social Services, Sociology, or a related field, or three years of equivalent experience.

Responsibilities

• Provide direct supervision, coaching, and performance oversight for Care Team Specialists in alignment with agency standards and CCBHC best practices.
• Oversee team assignments, treatment planning, and day-to-day problem solving based on client needs.
• Mentor staff and promote a trauma-informed, strengths-based workplace culture.
• Ensure program quality through monitoring, evaluation, and compliance with established metrics.
• Manage deadlines for reports, projects, and deliverables, ensuring timely completion.
• Coordinate and facilitate team meetings, trainings, and organizational processes.
• Ensure accurate and timely documentation of assessments, case plans, and data.
• Assist with recruitment, hiring, and onboarding, including applicant screening, interviews, and reference checks.
• Identify opportunities for innovation and funding to expand service delivery and meet client needs.
• Collaborate directly with the Program Director on strategic planning, quality assurance, and implementation of services.
• Create, maintain, and share as appropriate a dynamic self-care plan.
• Connect the agency with the larger community when possible to contribute to fundraising and friend-raising efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager