Program Coordinator - Transportation

JLL • Seattle, WA

4d • $54,100 - $66,200 • Onsite

About The Position

The Program Coordinator – Transportation assists with implementing and promoting employee commute programs, including parking, shuttles, rideshare, transit, carpool, biking, and walking. The coordinator provides timely, friendly customer service to client employees and serves as a subject matter expert on available commute options. The role coordinates the distribution of transportation passes, carpool permits, schedules, and other commute materials, and creates and maintains program documentation such as policies, email templates, logs, and service records.

The position coordinates with on-site facilitators, internal stakeholders, and shuttle vendor teams to support a high-quality employee commute experience. It conducts in-person and virtual outreach events, presentations, showcases, and Q&A sessions; coordinates van-pool schedules and documents; and uses digital platforms to manage parking assignments, waitlists, and permit requests. The coordinator tracks KPIs and projects, reports on commuter behavior and program performance, audits data for consistency, recommends process improvements, helps onboard and train team members, and supports integration of commute-management platform content with client systems. This position is on-site in Seattle, Washington.

Requirements

• High school diploma or GED.
• 1–3 years of customer service experience.
• Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors.
• Ability to effectively present information to an internal department and/or large groups of employees.
• Comfort presenting to a large live audience or through virtual sessions.
• Comfort meeting and engaging with new people in a warm and engaging manner.
• Ability to assess circumstances, empathize, and offer help.
• Excellent written and verbal communication skills.
• Aptitude for friendly face-to-face conversations in a fast-paced environment.
• Ability to respond to high-visibility escalations in a fast-paced and demanding environment.
• Basic knowledge of financial terms and principles, including ability to calculate simple figures such as percentages.
• Ability to understand and carry out general instructions in standard situations.
• Basic analytical and problem-solving skills for standard situations.
• Basic skills with Microsoft Office Suite products such as Word, Excel, and Outlook.
• Ability to respond to a high volume of emails while handling other projects, and adjust priorities based on incoming requests.
• Ability to present information in an interesting format that engages the audience.
• Ability to work independently.
• Ability to read and interpret road maps and use GPS or another directional device as needed.
• Ability to work with handheld mobile technologies and applications.
• Excellent organizational and time-management skills.
• Team-oriented approach and willingness to help others with questions and tasks.
• Ability to work well under pressure with multiple deadlines and demonstrate a proactive approach to routine and non-routine occurrences.
• Ability to work flexible schedules based on business need.
• Physical ability to lift and move 30–40 boxes and operate a two-wheel dolly.
• Strong problem-solving skills, adaptability, and flexibility.
• Authorization to work in the United States without sponsorship; the position does not provide visa sponsorship.

Nice To Haves

• Transportation experience or knowledge of transit systems.
• Previous experience coordinating corporate commute or transportation programs.
• Experience with digital platforms for parking or transit management.
• Familiarity with SmartSheet or similar project-tracking tools.

Responsibilities

• Provide timely and friendly customer service to client employees seeking information about commute options.
• Serve as a subject matter expert on commute modes available to employees.
• Coordinate distribution of transportation passes, carpool permits, bus schedules, and other commute materials.
• Create and maintain program documentation, including policy documents, email templates, logs, and service records.
• Coordinate with on-site facilitators and internal stakeholders to support a high-quality employee commute experience.
• Conduct customer-facing on-site and virtual events and presentations focused on outreach to client employees.
• Engage with client employees through in-person and online showcases to present benefit information and conduct Q&A.
• Collaborate with on-site commute-program teams on tabling and other events to engage employees and promote the program.
• Coordinate van-pool group schedules and documents.
• Use digital platforms to manage employee parking assignments, waitlists, and permit requests.
• Identify program and process optimizations and recommend ways to improve efficiency, productivity, and performance.
• Track program KPIs and projects using tools such as SmartSheet and Excel, and report on commuter behavior and program performance using digital-platform data.
• Audit internal systems against records from external and internal stakeholder teams to ensure data consistency.
• Assist with onboarding new team members, including interviewing and training.
• Develop an understanding of commute-management platforms to support integration of content with client systems and platforms.
• Partner with shuttle vendor teams to resolve real-time shuttle challenges and support a cohesive rider experience.
• Perform other duties as assigned or requested by management.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED