Program Coordinator - Transportation

JLL • Seattle, WA

3d • $54,100 - $66,200 • Onsite

About The Position

The Program Coordinator supports the implementation and promotion of employee commute programs, including parking, shuttles, rideshare, transit, carpool, biking, and walking options. The role provides friendly, timely customer service to client employees and develops subject-matter expertise in available commute modes. It coordinates the distribution of transportation passes, carpool permits, schedules, and other commute materials, and maintains program policies, templates, logs, and service records.

The coordinator works with on-site facilitators, internal stakeholders, on-site teams, and shuttle vendors to deliver a strong employee commute experience. The role conducts in-person and virtual outreach events, showcases, presentations, and Q&A sessions. It also supports commute-program operations through van-pool coordination, digital platform management, performance tracking, reporting, data audits, process improvement, and onboarding and training of new team members. This is an on-site position in Seattle, Washington. Expected compensation is $54,100–$66,200 per year.

Requirements

• High school diploma or GED.
• 1–3 years of customer service experience.
• Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions as needed.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and supervisors.
• Ability to present information effectively to an internal department or large groups of employees, including live and virtual audiences.
• Comfort meeting and engaging new people with a warm, engaging demeanor.
• Ability to assess circumstances, empathize, and offer help.
• Excellent written and verbal communication skills.
• Aptitude for friendly face-to-face conversation in a fast-paced environment.
• Ability to respond to high-visibility escalations in a demanding environment.
• Basic knowledge of financial terms and principles, including calculating simple figures such as percentages.
• Ability to understand and carry out general instructions in standard situations and solve standard problems using basic analytical skills.
• Basic skills with Microsoft Office Suite products such as Word, Excel, and Outlook.
• Ability to handle a high volume of emails while managing other projects and adjusting priorities based on incoming requests.
• Ability to present information in an engaging format.
• Ability to work independently and as part of a team, including helping others with questions and tasks.
• Ability to read and interpret road maps and use GPS or other directional devices as needed.
• Ability to use handheld mobile technologies and applications.
• Excellent organizational and time-management skills.
• Ability to work well under pressure with multiple deadlines and take a proactive approach to routine and non-routine situations.
• Ability to work flexible schedules based on business need.
• Physical ability to lift and move 30–40 boxes and operate a two-wheel dolly.
• Strong problem-solving skills, adaptability, and flexibility.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Transportation experience or knowledge of transit systems.
• Previous experience in corporate commute or transportation program coordination.
• Experience with digital platforms for parking or transit management.
• Familiarity with SmartSheet or similar project-tracking tools.

Responsibilities

• Provide timely, friendly customer service to employees seeking information about commute options.
• Serve as a subject-matter expert on commute modes available to employees.
• Coordinate distribution of transportation passes, carpool permits, bus schedules, and other commute materials.
• Create and maintain program documentation, including policy documents, email templates, logs, and service records.
• Coordinate with on-site facilitators and internal stakeholders to support the employee commute experience.
• Conduct customer-facing on-site and virtual events and presentations for client employees.
• Engage employees through in-person and online showcases, presenting benefit information and conducting Q&A.
• Collaborate with on-site commute-program teams on tabling and other outreach events.
• Coordinate van-pool group schedules and documents.
• Use the digital platform to manage employee parking assignments, waitlists, and permit requests.
• Identify program and process optimizations and recommend improvements to efficiency, productivity, and performance.
• Track program KPIs and projects using tools such as SmartSheet and Excel, and report on commuter behavior and program performance using platform data.
• Audit internal systems against records from external and internal stakeholder teams to ensure data consistency.
• Assist with onboarding new team members, including interviewing and training.
• Develop an understanding of commute-management platforms and support content integration with client systems and platforms.
• Partner with shuttle vendors to resolve real-time shuttle challenges and provide a cohesive rider experience.
• Perform other duties as assigned or requested by management.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED