Program Coordinator Infectious Disease

Advocate Health and Hospitals Corporation • Charlotte, NC

1d • Onsite

About The Position

The Program Coordinator Infectious Disease, employed by The Charlotte Mecklenburg Hospital Authority d/b/a Atrium Health, serves as a liaison for patients and families as they navigate the continuum of care. The coordinator assesses, plans, coordinates, and evaluates services to address client needs, helping individuals and families access resources and adopt healthy lifestyles. The role coordinates with the medical team and other personnel to support seamless, efficient, effective, and appropriate patient care.

The coordinator establishes communication among agencies and personnel, sends and receives referrals and physician orders, and serves as a resource to physicians and administration. The role also meets with clinic patients to assess needs, collect documents, and assist with paperwork or applications. It maintains accurate documentation, logs, forms, records, statistics, and clinic and country databases for regulatory, policy, payer, care-standard, compliance, and audit purposes. The coordinator communicates with pharmacies and state and county agencies and assistance programs to troubleshoot medication-access and billing issues.

This position is based at 1225 Harding Place, Suite 2100, Charlotte, NC 28204, and works Monday through Friday, 8:00 a.m. to 5:00 p.m. The listed salary is $29.34 per hour, with a posted pay range of $21.85 to $32.80 per hour.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field, or foreign equivalent, and one year of counseling or social work experience; alternatively, three years of counseling or social work experience may be accepted in lieu of the degree and one year of experience.
• Required experience must include healthcare customer service.
• Required experience must include working with patients or families of patients who have experienced trauma.
• Required experience must include using EHR systems to identify risk, track measures, and evaluate readmission rates.
• Required experience must include using advanced Excel formulas and features such as PivotTables, VLOOKUPs, and conditional formatting.
• Required experience must include processing patient assistance applications.
• Must comply with applicable health and safety standards.
• All hires must submit to a drug screen and background check.

Responsibilities

• Serve as a liaison for patients and families navigating the continuum of care.
• Assess, plan, coordinate, and evaluate services to meet client needs and help individuals and families access resources and adopt healthy lifestyles.
• Coordinate with the medical team and other personnel to support seamless, efficient, effective, and appropriate patient care.
• Establish communication among appropriate agencies and personnel to support information flow and continuity of care based on client needs.
• Send and receive referrals and orders from physicians and other agencies.
• Act as a resource to physicians and administration.
• Meet with clinic patients to assess needs, collect documents, and assist with paperwork or applications.
• Complete accurate documentation, logs, patient forms, and records to meet regulations, agency policy, payer requirements, and standards of care.
• Maintain statistics and update clinic and country databases with accurate patient information for compliance and audit purposes.
• Communicate with pharmacies, state and county agencies, and assistance programs to troubleshoot patient medication-access or billing issues.

Benefits

• Paid Time Off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match
• Financial wellness programs
• Educational Assistance Program
• Career development programs
• Potential premium pay, incentive pay for select positions, and annual performance-based increases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level