Program Coordinator Infectious Disease

Advocate Health•Charlotte, NC

2d•$22 - $33•Onsite

About The Position

The Program Coordinator Infectious Disease serves as a liaison for patients and families as they navigate the continuum of care. The coordinator assesses, plans, coordinates, and evaluates services according to client needs, helping individuals and families access resources and adopt healthy lifestyles. The role coordinates with medical teams and other personnel to support seamless, efficient, effective, and appropriate patient care, and establishes communication among agencies and personnel to maintain continuity of care. The coordinator also sends and receives referrals and physician orders, serves as a resource to physicians and administration, and meets with clinic patients to assess needs, collect documents, and assist with paperwork or applications. The position maintains accurate documentation, logs, and patient records in accordance with regulations, agency policy, payer requirements, and standards of care. It maintains statistics and updates clinic and country databases for compliance and audit purposes, and communicates with pharmacies, state and county agencies, and assistance programs to resolve patient medication-access or billing issues. The schedule is Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week.

Requirements

Bachelor’s degree in social work, psychology, or a related field, or foreign equivalent, and one year of counseling or social work experience; alternatively, three years of counseling or social work experience in lieu of the degree and one year of experience.
Experience must include healthcare customer service.
Experience working with patients or patients’ families who have experienced trauma.
Experience using electronic health record (EHR) systems to identify risk, track measures, and evaluate readmission rates.
Experience using advanced Excel formulas and features, including PivotTables, VLOOKUPs, and conditional formatting.
Experience processing patient assistance applications.
All hires must submit to a drug screen and background check.

Responsibilities

Liaise with patients and families to help them navigate the continuum of care.
Assess, plan, coordinate, and evaluate services based on client needs, with the goal of helping individuals and families access resources and adopt healthy lifestyles.
Coordinate with the medical team and other personnel to ensure patient care is seamless, efficient, effective, and appropriate to the individual.
Establish communication among appropriate agencies and personnel to support information flow and continuity of care based on client needs.
Send and receive referrals and orders from physicians and other agencies.
Serve as a resource to physicians and administration.
Meet with clinic patients to assess needs, collect documents, and assist with paperwork or applications.
Complete accurate documentation, logs, patient forms, and records to support compliance with regulations, agency policy, payer requirements, and standards of care.
Maintain statistics and maintain or update clinic and country databases with accurate patient information for compliance and audit purposes.
Communicate with pharmacies, state and county agencies, and assistance programs to troubleshoot patient medication-access or billing issues.