Program Coordinator Infectious Disease

Advocate Health • Charlotte, NC

2d • $22 - $33 • Onsite

About The Position

The Program Coordinator Infectious Disease serves as a liaison for patients and families as they navigate the continuum of care. The coordinator assesses, plans, coordinates, and evaluates services to meet client needs, helping individuals and families access resources and adopt healthy lifestyles. The role works with the medical team and other personnel to support seamless, efficient, effective, and appropriate patient care; maintains communication among agencies and personnel; and sends and receives referrals and physician or agency orders. The coordinator also serves as a resource to physicians and administration, meets with clinic patients to assess needs and assist with documents, paperwork, and applications, and maintains accurate documentation and clinic and county databases for compliance and audit purposes. The position communicates with pharmacies and state and county agencies and assistance programs to address medication-access or billing issues. The schedule is Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week. The posting lists a pay range of $21.85–$32.80 per hour and also states a salary of $29.34 per hour.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field, or foreign equivalent, plus one year of counseling or social work experience; alternatively, three years of counseling or social work experience may substitute for the degree and one year of experience.
• Experience must include healthcare customer service.
• Experience working with patients or families of patients who have experienced trauma.
• Experience using EHR systems to identify risk, track measures, and evaluate readmission rates.
• Experience using advanced Excel formulas and features, including PivotTables, VLOOKUPs, and conditional formatting.
• Experience processing patient assistance applications.
• Comply with applicable health and safety standards.
• Submit to a drug screen and background check upon hire.

Responsibilities

• Serve as a liaison for patients and families navigating the continuum of care.
• Assess, plan, coordinate, and evaluate services based on client needs, helping individuals and families access resources and adopt healthy lifestyles.
• Coordinate with the medical team and other personnel to support seamless, efficient, effective, and appropriate patient care.
• Establish communication among appropriate agencies and personnel to support information flow and continuity of care.
• Send and receive referrals and orders from physicians and other agencies.
• Act as a resource to physicians and administration.
• Meet with clinic patients to assess needs, collect documents, and assist with paperwork or applications.
• Complete accurate documentation, logs, patient forms, and records to meet regulations, agency policy, payer requirements, and standards of care.
• Maintain statistics and update clinic and county databases with accurate patient information for compliance and audit purposes.
• Communicate with pharmacies, state and county agencies, and assistance programs to troubleshoot patient medication-access or billing issues.

Benefits

• Paid Time Off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Potential premium pay, incentive pay for select positions, and annual performance-based increases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level