Program Coordinator Infectious Disease

Advocate Health and Hospitals Corporation•Charlotte, NC

About The Position

The Program Coordinator Infectious Disease serves as a liaison for patients and families as they navigate the continuum of care. The coordinator assesses, plans, coordinates, and evaluates services to meet client needs, helping individuals and families access resources and adopt healthy lifestyles. The role works with the medical team and other personnel to support seamless, efficient, effective, and appropriate patient care, and establishes communication among agencies and personnel to maintain continuity of care based on client needs. The coordinator sends and receives referrals and orders from physicians and other agencies, serves as a resource to physicians and administration, and meets with clinic patients to assess needs, collect documents, and assist with paperwork or applications. The role completes and maintains accurate documentation, logs, forms, records, statistics, and clinic and county databases for compliance, audit, and care purposes. It also communicates with pharmacies, state and county agencies, and assistance programs to troubleshoot medication-access and billing issues. This position is based in Charlotte, North Carolina, and works Monday through Friday, 8 a.m. to 5 p.m. It requires a bachelor’s degree in social work, psychology, or a related field (or foreign equivalent) and one year of counseling or social work experience. In lieu of the degree and one year of experience, three years of counseling or social work experience is accepted. All hires must submit to a drug screen and background check.

Requirements

Bachelor’s degree in social work, psychology, or a related field, or foreign equivalent, and one year of counseling or social work experience; alternatively, three years of counseling or social work experience may be accepted in lieu of the degree and one year of experience.
Required experience must include healthcare customer service.
Required experience must include working with patients or patients’ families who have experienced trauma.
Required experience must include using EHR systems to identify risk, track measures, and evaluate readmission rates.
Required experience must include using advanced Excel formulas and features, including PivotTables, VLOOKUPs, and conditional formatting.
Required experience must include processing patient assistance applications.
Must comply with applicable health and safety standards.
Must submit to a drug screen and background check.

Responsibilities

Serve as a liaison for patients and families navigating the continuum of care.
Assess, plan, coordinate, and evaluate services to address client needs and support access to resources and healthy lifestyles.
Coordinate with medical teams and other personnel to ensure patient care is seamless, efficient, effective, and appropriate.
Establish communication among agencies and personnel to support information flow and continuity of care.
Send and receive referrals and orders from physicians and other agencies.
Act as a resource to physicians and administration.
Meet with clinic patients to assess needs, collect documents, and assist with paperwork or applications.
Complete accurate documentation, logs, forms, and records to support compliance with regulations, agency policy, payer requirements, and standards of care.
Maintain statistics and update clinic and county databases with correct patient information for compliance and audit purposes.
Communicate with pharmacies, state and county agencies, and assistance programs to troubleshoot patient medication-access or billing issues.