Program Coordinator III

State of North Carolina•Mount Holly, NC

7d•$47,703 - $61,308•Onsite

About The Position

The NC State Highway Patrol is seeking an enthusiastic team member to join our Investigative Services Unit Dealer Section as a Program Coordinator III. The Program Coordinator reviews dealer and sales representatives applicants, process dealer and renewal packets for potential fraud, perform and review background checks on newly and prior licensed dealers and sale representatives.

Requirements

Working knowledge of all systems, North Carolina laws, administrative codes, and agency policies and procedures pertaining to the licensing and permitting of motor vehicle dealers, sales representatives and transportation network companies.
Bachelor’s degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; or an equivalent combination of training and experience.

Nice To Haves

The ideal candidate for this position is a team player who thrives under a heavy workload and has prior experience reviewing DCI background checks.
Basic knowledge of State Highway Patrol operations and polices.
Experience with programs and applications used by members assigned to the Dealer Section, e.g. STARS, SADLS, INovah, OneDrive, MS Outlook, Adobe Acrobat Pro, MS Teams, Remote Deposit Capture etc.
Working knowledge of standard office equipment including, but not limited to, computers, printers, telephones, fax machines, scanners, teller scan bank systems, calculators, and copiers.
Working knowledge and proficiency in Microsoft Office applications and relevant internet-based platforms used for licensing, regulatory compliance, and permitting processes across various industries.
Basic knowledge of accounting practices specific to money management.
Knowledge of North Carolina General Statutes and Administrative Code pertaining to automotive dealership licensing and operation, industry-specific rules and regulations, and relevant departmental and divisional policy and procedures.
Experience interpreting and explaining policy and procedures, rules, regulations, and/or laws to a diverse clientele.
Experience working in a team environment, collaborating, communicating, and meeting shared goals.

Responsibilities

Handle complex questions from citizens, dealers and sale representatives, Transportation Network Company operators, other state agencies, law enforcement officers, and the Division of Motor Vehicle and State Highway Patrol employees through electronic means, telephone, and in-person interactions.
Responsible for citing statutory requirements and providing interpretations of the North Carolina laws, codes and agency policies that govern dealer licensing.
Responsible for completing the daily deposit and rectifying any exceptions, if present, and maintaining all records and files.
Manage, assign, and order dealer license plate inventory for the branch, manage the hearing decision orders and civil penalty assessment process for dealers and sales representatives, permit transportation network companies, complete and maintain backlog reports, and assist in law enforcement investigations.
Manage all incoming mail, stuff renewal packets monthly, sort and stuff dealer and sales representative licenses daily.
Ability to review and proofread documents sent to the unit for accuracy and completeness in conformance with North Carolina laws, coded and agency policies that govern dealer licensing.