Database Specialist - DAXKO

YMCA OF SOUTHWEST FLORIDA•Venice, FL

4d•$55,000 - $58,000

About The Position

The Program Billing & Database Specialist supports the YMCA’s community-focused work by administering DAXKO Operations and DAXKO Engage and serving as a link among program operations, membership, marketing, and Finance. The role establishes business rules and configures and maintains programs, memberships, billing, and engagement workflows. It also maintains data and reporting documentation and supports best practices for managing membership and program databases. The position is responsible for database policies and procedures, data integrity, data extraction, customized reporting and analysis, third-party billing and reimbursement administration, account reconciliation, financial mappings, and routine journal-entry preparation. It supports staff in using both DAXKO platforms by identifying training needs and developing and delivering user training. The role also provides system administration, program and database management, finance and billing support, reporting and analytics, user support and training, vendor coordination, and continuous improvement. The employee collaborates with internal departments and branch leadership and serves as the primary liaison with DAXKO Support.

Requirements

Three to five years of experience in complex database management, including designing and developing reports.
Two or more years of experience working in a professional office environment.
High school diploma; progress toward an advanced degree in business administration or a related technical field is preferred.
Proficiency with Microsoft Office, including advanced Word and Excel skills.
Strong analytical and problem-solving skills, with the ability to address issues directly and make timely decisions.
Ability to meet required confidentiality and data security standards.
Ability to manage multiple projects simultaneously with accuracy and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Accurate data-entry skills and strong attention to detail.
Excellent written and oral communication skills, including the ability to work with technical and non-technical users.
Completion of the YMCA of the USA Child Abuse and Neglect class.
Completion of the YMCA’s Blood Borne Pathogens training.
Successfully meet the Association’s background-screening policies.
Adhere to the drug-, alcohol-, and smoke-free workplace policy.

Nice To Haves

Experience with a DAXKO product is preferred.
High school diploma with progress toward an advanced degree in business administration or a related technical field is preferred.
Knowledge and understanding of organizational membership software and program data collection needs is preferred.
Ability to troubleshoot hardware and software problems is highly desirable.
Certified Netware Engineer, Microsoft Certified Systems Engineer, Cisco Certified Network Professional, or an alternate complex system/database certification is preferred.
Additional training classes as recommended by the Supervisor.

Responsibilities

Serve as the primary administrator for DAXKO Operations and DAXKO Engage, maintaining system integrity, security, and functionality.
Configure and maintain membership types, program offerings, schedules, fees, discounts, billing settings, adjustment codes, workflows, code values, and other system settings.
Conduct routine audits to ensure data accuracy, consistency, and compliance with association standards.
Test and validate new functionality, software updates, and system enhancements before implementation.
Build and maintain programs, registrations, camps, childcare, aquatics, wellness, rentals, and other YMCA offerings in DAXKO.
Support implementation of new products, services, and operational initiatives in DAXKO.
Support Finance with billing, payment processing, adjustment codes, and financial workflows.
Help maintain accurate and timely accounting integrations, financial mappings, and data transfers.
Provide system support for billing changes, membership rate updates, payment configurations, and financial reconciliations.
Troubleshoot DAXKO issues related to financial processes in partnership with Finance.
Develop and maintain reports and dashboards using DAXKO Report Builder.
Work with departments to understand reporting needs and deliver accurate, timely data.
Analyze data trends, troubleshoot discrepancies, and recommend process improvements.
Provide day-to-day support for DAXKO users, including troubleshooting, user account management, and issue resolution.
Train new staff and provide ongoing education on DAXKO functionality and best practices.
Develop and maintain user guides, standard operating procedures, and training documentation.
Collaborate with Operations, Membership, Programs, Marketing, Human Resources, Finance, and branch leadership on DAXKO-related initiatives.
Serve as the primary liaison with DAXKO Support, coordinating issue resolution, testing, software enhancements, and system integrations.
Participate in cross-functional projects to improve workflows and maximize system utilization.
Stay current on DAXKO enhancements and recommend opportunities to improve efficiency and system utilization.
Maintain professional knowledge through ongoing training and industry best practices.
Perform other duties as assigned.