Database CRM Specialist

The Florey Institute of Neuroscience and Mental Health•Parkville, MD

1d•$96,176 - $104,106•Onsite

About The Position

The Database CRM Specialist plays a critical role in supporting fundraising and stakeholder engagement activities through accurate data, effective systems and meaningful insights. Working across technology, fundraising and business intelligence, the specialist is the subject matter expert for the CRM platform and related fundraising systems. Reporting to the Donor Relations Manager, the role leads the administration, optimisation and ongoing development of the CRM ecosystem. It ensures data integrity, compliance and operational effectiveness across fundraising, engagement and stewardship activities. The specialist works with stakeholders across Development, Finance, IT and leadership to deliver reporting, implement system enhancements and support strategic fundraising initiatives. The role is based in Parkville and is full-time and permanent. The Florey is a brain research centre with a mission to improve lives through brain and mental health research, and describes its workplace as dynamic and inspiring, with a commitment to diversity and an inclusive culture. Applicants must have current valid work rights for Australia; visa sponsorship is unavailable. The preferred applicant will be asked to consent to a police check.

Requirements

Demonstrated experience administering and optimising CRM platforms, ideally within fundraising, membership or stakeholder engagement environments.
Strong data management, reporting and analytical skills.
Experience developing business reports, dashboards and performance insights.
Knowledge of data governance, privacy and information management principles.
Strong project coordination and stakeholder engagement capabilities.
Excellent written and verbal communication skills.
High levels of initiative, judgement and attention to detail.
Current valid work rights for Australia.

Nice To Haves

Experience with Raiser's Edge NXT or comparable CRM platforms.
Experience working in philanthropy, higher education, medical research or the not-for-profit sector.
Experience managing system integrations and data migration projects.
Familiarity with business intelligence and reporting tools.

Responsibilities

Serve as the primary administrator and subject matter expert for the CRM platform.
Manage system configuration, user access, security settings and data structures.
Monitor CRM performance and identify opportunities for improvement.
Coordinate platform upgrades, testing and implementation activities.
Maintain data integrity, consistency and compliance.
Develop and implement data governance processes and business rules.
Conduct regular data audits, cleansing activities and quality assurance reviews.
Ensure compliance with privacy, fundraising and organisational requirements.
Develop and maintain dashboards, reports and data visualisations.
Provide analysis and actionable insights to inform fundraising strategy and decision-making.
Support campaign evaluation, forecasting and performance monitoring.
Translate complex data into meaningful information for stakeholders.
Lead CRM optimisation and enhancement initiatives.
Support technology projects, integrations and data migration activities.
Collaborate with internal and external stakeholders to improve systems and processes.
Deliver user training, guidance and change management support.