Database Specialist - DAXKO

YMCA of Southwest Florida•Venice, FL

4d•$55,000 - $58,000

About The Position

The Program Billing & Database Specialist supports the YMCA’s mission of strengthening community through youth development, healthy living, and social responsibility. The role is the primary administrator for DAXKO Operations and DAXKO Engage and connects program operations, membership, marketing, and Finance. It establishes business rules; configures and maintains programs, memberships, billing, and engagement workflows; documents data and reporting protocols; and helps develop and implement best practices for membership and program database management. The position supports database policies and procedures, data integrity, data extraction, customized reporting and analysis, third-party billing and reimbursement administration, account reconciliation, financial mappings, and routine journal-entry preparation. It also helps staff use both DAXKO platforms effectively by identifying training needs and developing and delivering user training. The role works with departments across the association and serves as the primary liaison with DAXKO Support. It supports system administration, program and database management, finance and billing processes, reporting and analytics, user support and training, vendor coordination, and ongoing improvements to system utilization.

Requirements

Three to five years of experience in complex database management, including designing and developing reports.
High school diploma; progress toward an advanced degree in business administration or a related technical field is preferred.
At least two years of experience in a professional office environment.
Proficiency with Microsoft Office, including advanced Word and Excel skills.
Strong analytical and problem-solving skills, with the ability to address issues directly and make timely decisions.
Ability to meet confidentiality and data-security standards.
Ability to manage multiple projects simultaneously with accuracy and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Accurate data-entry skills and strong attention to detail.
Excellent written and oral communication skills, including the ability to work with technical and non-technical users.
Ability to work effectively with department heads, staff, and other users through collaborative problem-solving.
Completion of the YMCA of the USA Child Abuse and Neglect class.
Completion of the YMCA’s Blood Borne Pathogens training.
Successfully meet the Association’s background-screening policies.
Adhere to the drug-, alcohol-, and smoke-free workplace policy.

Nice To Haves

Experience with a DAXKO product.
Knowledge of organizational membership software and program data-collection needs.
Ability to troubleshoot hardware and software problems.
Certified Netware Engineer, Microsoft Certified Systems Engineer, Cisco Certified Network Professional, or an alternate complex system/database certification.
Additional training classes as recommended by the Supervisor.

Responsibilities

Administer DAXKO Operations and DAXKO Engage, ensuring system integrity, security, and functionality.
Configure and maintain membership types, program offerings, schedules, fees, discounts, billing settings, adjustment codes, and other system settings.
Audit data for accuracy, consistency, and compliance with association standards.
Test new functionality, software updates, and enhancements before implementation.
Build and maintain YMCA programs and offerings in DAXKO, including registrations, camps, childcare, aquatics, wellness, and rentals.
Maintain business rules, workflows, code values, and database configuration, and support implementation of new products, services, and operational initiatives.
Support Finance with billing, payment processing, adjustment codes, and financial workflows in DAXKO.
Help maintain accounting integrations, financial mappings, and data transfers, and provide system support for billing and membership rate changes, payment configurations, and reconciliations.
Troubleshoot DAXKO issues related to financial processes in partnership with Finance.
Develop and maintain reports and dashboards using DAXKO Report Builder; work with departments to understand reporting needs and provide timely, accurate data.
Analyze data trends, investigate discrepancies, and recommend process improvements.
Provide day-to-day user support, including troubleshooting, user account management, and issue resolution.
Train new staff and provide ongoing DAXKO education; develop and maintain user guides, procedures, and training documentation.
Collaborate with Operations, Membership, Programs, Marketing, Human Resources, Finance, and branch leadership on DAXKO initiatives.
Liaise with DAXKO Support to coordinate issue resolution, testing, enhancements, and integrations.
Participate in cross-functional projects to improve workflows and system utilization.
Keep current on DAXKO enhancements and recommend improvements to efficiency and system use.
Maintain professional knowledge through ongoing training and industry best practices.
Perform other duties as assigned.