Database Specialist Support Staff - DAXKO

YMCA of Southwest Florida • Venice, FL

4d

About The Position

The Database Specialist Support Staff member supports the YMCA’s work by helping manage its membership database and generate reports for team leaders. Working with the Association Director of Membership, this role helps develop and implement effective database practices and supports program setup, rate changes, adjustment coding, discount groups, and other workflows. The position also supports integration with the YMCA of Southwest Florida’s website and mobile applications, assists users with the application, and troubleshoots database, software, and related hardware issues.

Requirements

• High school diploma or equivalent.
• At least one year of experience in an administrative, clerical, data entry, or technical support role.
• Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
• Experience entering, updating, and maintaining information in databases or business software systems.
• Strong attention to detail and demonstrated accuracy in data entry and recordkeeping.
• Basic computer troubleshooting skills and ability to assist others with routine software and system questions.
• Ability to generate standard reports, organize information, and identify data discrepancies.
• Strong organizational skills, including the ability to prioritize tasks and manage multiple assignments.
• Effective written and verbal communication skills, including the ability to assist staff with varying levels of technical experience.
• Ability to maintain confidentiality and follow established data security procedures.
• Ability to work independently, follow established procedures, and recognize when issues require additional technical assistance.
• Willingness and ability to learn new software applications and system processes.

Nice To Haves

• Associate degree or additional coursework in business administration, information technology, or a related field.
• Experience using DAXKO Operations, DAXKO Engage, or similar membership management software.
• Experience supporting database users, including password resets, account updates, and basic troubleshooting.
• Intermediate Excel skills, including sorting, filtering, and basic formulas.
• Experience in a nonprofit, membership-based, or customer service organization.
• Experience assisting with software training, documenting procedures, or providing administrative support to multiple departments.

Responsibilities

• Work with the Association Director of Membership to identify efficiencies and support program setup, rate changes, adjustment coding, discount groups, and other workflow processes.
• Provide membership and program leaders with reports as directed.
• Support integration with the YMCA of Southwest Florida’s website and mobile applications.
• Provide application support and training when needed.
• Troubleshoot and resolve application and database-related problems, including password resets and user profile updates.
• Escalate issues requiring immediate resolution to the DAXKO support team.
• Consult with users to determine hardware, software, or system functional specifications.
• Troubleshoot hardware and software issues related to the DAXKO product.
• Assist users with routine software and system questions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED