Database Specialist Support Staff - DAXKO

YMCA OF SOUTHWEST FLORIDA • Venice, FL

4d • $20 - $22

About The Position

This position supports the work of the Y, a nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The DAXKO/System Support person assists the Association Director of Membership with developing and implementing best practices for membership database management and report generation for team leaders. The role supports membership and program workflows, application and database users, and integration with the YMCA of Southwest Florida’s website and mobile applications.

Requirements

• High school diploma or equivalent.
• At least one year of experience in an administrative, clerical, data entry, or technical support role.
• Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
• Experience entering, updating, and maintaining information in databases or business software systems.
• Strong attention to detail and demonstrated accuracy in data entry and recordkeeping.
• Basic computer troubleshooting skills and ability to assist others with routine software and system questions.
• Ability to generate standard reports, organize information, and identify data discrepancies.
• Strong organizational skills, including the ability to prioritize tasks and manage multiple assignments.
• Effective written and verbal communication skills and ability to assist staff with varying levels of technical experience.
• Ability to maintain confidentiality and follow established data security procedures.
• Ability to work independently, follow established procedures, and recognize when issues require additional technical assistance.
• Willingness and ability to learn new software applications and system processes.

Nice To Haves

• Associate degree or additional coursework in business administration, information technology, or a related field.
• Experience using DAXKO Operations, DAXKO Engage, or similar membership management software.
• Experience supporting database users, including password resets, account updates, and basic troubleshooting.
• Intermediate Excel skills, including sorting, filtering, and basic formulas.
• Experience in a nonprofit, membership-based, or customer service organization.
• Experience assisting with software training, documenting procedures, or providing administrative support to multiple departments.

Responsibilities

• Work with the Association Director of Membership to identify efficiencies and support program setup, rate changes, adjustment coding, discount groups, and other workflow processes.
• Identify and provide reports for membership and program leaders as directed.
• Support integration with the YMCA of Southwest Florida’s website and mobile applications.
• Provide application support and training when needed.
• Troubleshoot and resolve application and database-related problems, including password resets and user profile updates.
• Escalate issues requiring immediate resolution to the DAXKO support team.
• Consult with users to determine hardware, software, or system functional specifications.
• Troubleshoot hardware and software issues related to DAXKO products and consult with users about preferred hardware, software, or system functional specifications.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED