Training Specialist - CRM

VEGA Americas•Mason, OH

About The Position

The Training Specialist trains users on software usage and best practices, including VEGA’s CRM application. The position travels to branch offices to train and support users and works with the Global CRM team on training, development, and troubleshooting. It also maintains CRM software and user services, tests software and new functions, installs and tests upgrades, and supports CRM users with system operations and software issues. The role collects data for internal users and formats reports, verifies system operation, responds to questions about system access and software, diagnoses system and operator problems, replaces defective or inadequate software packages, and recommends or performs minor corrective actions. Major hardware problems are referred to a manager. The specialist provides status and completion updates to the manager, tracking system, and/or users.

Requirements

Associate degree or equivalent from a two-year college.
Six months of related experience.

Responsibilities

Train users on software usage and best practices, including VEGA’s CRM application.
Travel to branch offices to train and support users.
Work with the Global CRM team on CRM training, development, and troubleshooting.
Test software for quality control and new functions.
Maintain CRM software and user services, including configurations and software applications.
Collect data sets for internal users and format reports based on the data.
Install and test software upgrades.
Enter commands and observe system functions to verify correct system operation.
Respond to CRM users’ questions concerning system operation, network resource access, and software programs.
Respond to inquiries and diagnose system software and operator problems.
Replace defective or inadequate software packages.
Refer major hardware problems to a manager and recommend or perform minor remedial actions to correct problems.
Provide updates, status, and completion information to the manager, problem request tracking system, and/or users through voicemail, email, or in-person communication.