Temporary Program Associate
About The Position
The Program Associate provides administrative and back-office support to the San Francisco Housing Platform within Brilliant Corners’ Northern California Housing Services Department. The platform provides scattered-site supportive housing and rapid rehousing to people exiting or at risk of homelessness, with support from the San Francisco Department of Homelessness and Supportive Housing. The team secures housing units, provides move-in assistance and rental subsidies, coordinates with case managers, and assists with neighborhood relations. The Program Associate performs moderately complex administrative work in accordance with departmental procedures. Duties include maintaining records and information systems, administering rental subsidies, handling financial and referral documentation, preparing correspondence and reports, and coordinating with staff, clients, funders, and other departments. The position also supports meetings and events and may involve bookkeeping, word processing, filing, and attending department meetings, workshops, and site meetings as required. This is a temporary position for six months from the date of hire, based in San Francisco, California. The position is offered at $26.44 per hour and is part of the OPEIU, Local 30, AFL-CIO bargaining unit. The role is hybrid.
Requirements
- One to two years of successful administrative, project coordination, or comparable experience.
- Demonstrated writing and researching skills.
- Proficiency in common word-processing, desktop-publishing, and database software applications.
- Excellent organizational, communication, and planning skills.
- High attention to detail and ability to manage multiple deadlines efficiently and simultaneously.
- Ability to work collaboratively as a team player on projects and under pressure.
- Ability to deliver culturally competent services and work effectively in cross-cultural situations.
- Physical mobility for standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.
- Ability to sit for up to six to eight hours a day.
- Ability to safely lift, carry, push, and pull light to moderate weights up to 15 pounds.
- Mental acuity for analytical reasoning and document interpretation.
Nice To Haves
- Knowledge of or experience in nonprofit housing development-related services.
- Experience with homeless, veteran, and/or developmentally disabled populations.
- Bilingual ability.
Responsibilities
- Develop and maintain files and manage documents and information systems.
- Administer rental subsidies by gathering accurate tenant lease information and remitting monthly payments.
- Add vendor information to Salesforce.
- Verify expense reports, credit card charges, and supporting receipts.
- Support invoicing and remit checks to vendors for staff travel and client move-in expenses as needed.
- Compose and type routine correspondence and reports.
- Process client referrals by reviewing packets for completeness, running background reports, and submitting names to Finance for Intacct ID creation.
- Obtain appropriate signatures and approvals and transfer financial information to the appropriate departments for processing.
- Provide administrative support to managers and supervisors.
- Communicate with Housing Specialists, Housing Coordinators, and funders to answer questions and share or explain information.
- Support staff with financial questions, including checking payment status and amounts and reviewing client ledgers for missing or incorrect payments.
- Communicate program information accurately and effectively to stakeholders and team members.
- Track, manage, file, and update databases and records, including the Billing Tracker, Box.com, and required regulatory documents.
- Conduct annual client income recertifications by requesting updated income documents, recalculating rent portions, and answering client questions.
- Support meetings and special occasions by scheduling, preparing mailings, and assembling materials.
- Work collaboratively with other departments and staff.
- Perform special assignments, studies, and routine administrative functions as directed.
- Perform other duties and projects as needed or assigned.
Benefits
- Health care plan, including medical, dental, and vision.
- Retirement plan with a 5% match.
- Life insurance, including basic, voluntary, and AD&D coverage.
- Paid time off, including vacation, sick time, and public holidays.
- Family leave, including maternity and paternity leave.
- Short-term and long-term disability coverage.
- Training and development.
- Wellness resources.
- Hybrid work.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
