Program Assistant - Sarah's House (Mornings)

Catholic Charities of Baltimore•Ft Meade, MD

123d•Onsite

About The Position

Catholic Charities of Baltimore is seeking a Program Assistant for Sarah’s House, a supportive housing program serving families experiencing homelessness in Anne Arundel County. Sarah’s House provides emergency shelter, project-based housing, daily meals, and casework support. The Program Assistant provides information, assistance, and security to the program and its guests, and is expected to interact with clients, volunteers, and visitors in a welcoming and hospitable manner. The schedule is Monday through Friday, 7 AM to 3 PM, for 40 hours per week. The role includes maintaining a safe environment, monitoring building activity and compliance with policies, responding to emergencies, maintaining accurate records, assisting guests with program services, conducting room inspections, and providing resident transportation. The position requires driving an agency and/or personal vehicle. CPR and/or First Aid certification and ServSafe® certification must be obtained within six months of employment.

Requirements

One year of related experience, preferably working with homeless or at-risk populations.
Driver must be at least 21 years old, have at least two years of driving experience, and hold a valid driver’s license issued by their state of residence.
Driver’s license must have no state-issued restrictions that would impede operation of vehicles as required by the Agency, and the driving record must have no more than three points.
Ability to use or willingness to learn computer systems and software needed for the role, including basic computer, web browsing, online training, and email skills.
Reliability, punctuality, and consistent attendance.
Good social skills and a respectful demeanor toward staff, clients, and visitors.
Ability to remain calm in stressful situations.
Ability to intervene nonviolently between two or more people.
Knowledge of basic personal care, housekeeping, and other care areas.
Ability to relate to and show consideration for people with varied personalities.
Must obtain CPR and/or First Aid certification within six months of employment.
Must obtain ServSafe® certification within six months of employment.

Responsibilities

Maintain a safe and secure environment inside and outside program properties for clients, staff, volunteers, and visitors.
Monitor compliance with policies and procedures, report incidents, write violations, and provide emergency intervention as required.
Work with clients and volunteers in a manner that demonstrates Catholic Charities’ and the program’s philosophy through participation, positive communication, and a helpful attitude.
Maintain program logs and files, recording events accurately.
Ensure residents are aware of their rights and the grievance process.
Monitor building activity for safety, security, and compliance with building policies and procedures.
Respond to emergency situations appropriately and professionally.
Conduct room inspections, assess compliance with established standards, identify areas requiring additional work, and bring them to the supervisor’s attention.
Provide general assistance to guests and assist with meals, clothing, laundry, restroom, and shower services.
Transport residents according to established policies, drive program vehicles safely, and maintain required documentation.
Perform other duties as assigned.