Program Applications Specialist- Clinic Profiler Manager

Veterans Health Administration • Sacramento County, CA

9d • Onsite

About The Position

This position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Service Network (VISN) 6, Hampton VA Medical Center, Office of Access and Transformation, which reports to the Office of the Director. The role provides complex administrative and data support related to clinic profile management. It is not a remote position; situational telework may be available under VA policy and with supervisor approval.

The specialist manages clinic profile requests and clinic cancellation workflows, supports new clinic establishment and maintenance in VISTA, and provides guidance on clinic setup and grouping in VSE. The position analyzes clinical data and clinic utilization, performs clinic profile audits, supports data validation and corrective action planning, and identifies, develops, coordinates, and evaluates staff training on clinic profile and cancellation processes.

The position is full-time, with a work schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday. The position is a GS-09 role. Applicants must meet the experience, education, or combination qualification standard and, when applicable, federal time-in-grade requirements. The position requires U.S. citizenship, an online assessment, and other federal pre-employment and employment conditions described in the announcement.

Requirements

• U.S. citizenship.
• One year of specialized experience equivalent to at least the GS-07 level, or qualifying education, or a qualifying combination of education and experience.
• Specialized experience may include using computer systems for data entry and retrieval; locating and interpreting applicable regulations; experience with medical records, medical billing programs, and medical terminology; gathering, developing, and interpreting data from information systems; and reviewing reports and records and performing statistical accuracy analysis.
• For current or former federal employees subject to the time-in-grade requirement: 52 weeks at GS-07 for the GS-09 position, with supporting SF-50 documentation.
• Applicants qualifying through education must provide transcripts; qualifying education includes two years of progressively higher-level graduate education, a related master's or equivalent graduate degree, or a related LL.B. or J.D.
• Applicants using education obtained outside the United States must provide a Certificate of Foreign Equivalency with the transcript.
• Complete the required application steps and online assessment.
• Selected applicants are subject to background/security investigation and, if in a testing-designated position, urinalysis screening for illegal drug use.
• Selected applicants must complete the online onboarding process and provide acceptable identification for pre-employment requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.

Nice To Haves

• At least one year of experience building in VISTA and managing clinic data.
• Ability to pull and analyze summarized data from multiple sources, such as VSSC and Power BI.

Responsibilities

• Collect, develop, analyze, and interpret clinical data from VISTA and other VA data systems for team, service, and executive use.
• Establish new clinics in VISTA and provide technical guidance on clinic setups and groupings in VSE, including clinic profile requests, appointment lengths, provider availability, and potential compliance issues.
• Own and manage the clinic cancellation and clinic profile request workflows, coordinating with data analysts and relevant clinical and administrative staff.
• Review clinic modification, cancellation, remapping, deactivation, and reactivation requests for compliance with the National Scheduling Directive and local policies; complete required actions in VISTA in a timely manner.
• Conduct annual clinic profile audits as requested, analyzing clinic data and reporting findings to management.
• Assist with validation of reported audit data and contribute to action plans for underperforming results.
• Help clinics and services review and understand utilization data from VISTA or VHA Support Service Center reports, and provide input on corrective actions as needed.
• Review utilization reports for appointment availability, clinic capacity, slot utilization, unscheduled visit rates, and scheduled and actual utilization.
• Research staff training needs; recommend, develop, arrange, coordinate, conduct, and evaluate training related to clinic profile requests, cancellations, setup, maintenance, utilization, and assigned projects.
• Advise and train services on use of clinic cancellation and clinic profile request processes, and provide retraining or guidance when needed.
• Perform other related duties as assigned.

Benefits

• Federal employee benefits package; specific benefits depend on position eligibility.
• VA may offer credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to request and approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level