Program Field Applications Engineer

Safran•Aberdeen, MD

5d•Onsite

About The Position

As an onsite Field Applications Engineer, you will lead the management, support, and maintenance of Safran Federal Systems’ GNSS Simulation systems and PNT products for strategic U.S. Department of War customers. You will help customers execute test scenarios using the flexibility, reliability, safety, and robustness of SFS products. Customer engagement and feedback to the factory contribute to supporting warfighters. You will serve as the primary on-site technical contact for assigned customers, translating operational needs into application, deployment, and system integration recommendations. The role includes hands-on installation, integration, calibration, maintenance, upgrades, repairs, and testing; troubleshooting complex system issues; and coordinating with customer stakeholders and SFS teams. You will also develop procedures and user guidance, provide demonstrations and training, document system activities, and support potential future opportunities at customer sites. The position requires daily work at the assigned customer site, adapting to site schedules and operational priorities. Travel outside the Aberdeen area may be required to support other customer sites, including WPAFB, Eglin AFB, and Redstone Arsenal. Safran Federal Systems provides resilient Positioning, Navigation and Timing solutions and custom engineering services to U.S. government agencies, defense organizations, and their contractors, and is authorized to work on classified and unclassified government projects.

Requirements

Minimum of five years of relevant experience in field applications engineering, field service engineering, systems integration, or a related technical role supporting complex systems.
Strong hands-on experience installing, integrating, testing, and maintaining hardware and software systems.
Ability to interpret electrical schematics, technical documentation, system diagnostics, and test results.
Ability to independently diagnose complex issues, identify root causes, develop corrective actions, and use sound judgment about when additional engineering expertise is needed.
Demonstrated technical leadership through leading integration or testing activities, advising clients on application-specific solutions, and coordinating technical work across teams.
Strong communication and customer-service skills, including the ability to build trust, manage expectations, explain technical information, and provide recommendations, documentation, demonstrations, and training.
Ability to work daily at the assigned client site and commute to and from that location, adapting to client schedules, site requirements, and operational priorities.
Ability to manage competing priorities with minimal supervision, collaborate with client and remote SFS teams, and maintain accurate documentation and timely follow-through.
Active Secret security clearance or ability to obtain one; the posting also references Top Secret.
Ability to learn new technologies and adapt to changing requirements while maintaining safety, quality, and client-site standards.

Nice To Haves

Bachelor’s degree in engineering or a related technical discipline; equivalent education and relevant technical experience will be considered.
Previous experience with Positioning, Navigation, and Timing (PNT), Global Navigation Satellite Systems (GNSS), and simulation.
Prior military experience, knowledge of the U.S. defense industry, and experience working with government organizations or Department of Defense contractors.
Collaborative approach, ownership, and a positive attitude.

Responsibilities

Serve as the primary on-site technical point of contact for assigned customers, building relationships and providing responsive support for program requirements and system operations.
Identify current and evolving client requirements and translate operational needs into application, deployment, and system integration recommendations.
Lead and perform installation, integration, calibration, preventive maintenance, upgrades, and repairs in accordance with company procedures, technical specifications, and client requirements.
Lead and support scheduled and unscheduled system testing, including preparation, execution, validation, analysis of results, and follow-up corrective actions.
Diagnose complex equipment, software, and integration issues, identify root causes, and coordinate corrective actions or escalation with Engineering and Technical Support.
Collaborate with customers, Program Management, Engineering, and Technical Support to address technical challenges and meet program commitments.
Evaluate system performance and client feedback to recommend improvements to reliability, product design, and legacy system functionality.
Communicate technical findings, system status, risks, and recommended solutions clearly to client stakeholders and SFS teams.
Develop technical procedures and user guidance; provide system demonstrations and training; and maintain accurate records of testing, maintenance, and issue resolution.
Manage competing technical priorities within the assigned client program with minimal supervision, ensuring timely follow-through and professional on-site support.
Collaborate with sales and business development on potential opportunities to advance systems and capabilities at the customer site.
Travel outside the Aberdeen area to support other key customer sites as needed.