Program Field Applications Engineer

Safran•Aberdeen, MD

2d•$100,000 - $130,000•Onsite

About The Position

As an onsite Field Applications Engineer, you will lead the management, support, and maintenance of Safran Federal Systems’ GNSS Simulation systems and PNT products alongside strategic U.S. Department of War customers. You will help customers execute test scenarios using SFS products and support technical systems in a fast-paced, evolving environment. Customer engagement and feedback to the factory contribute to the success of warfighters. Safran Federal Systems provides resilient Positioning, Navigation, and Timing (R-PNT) solutions and custom engineering services to U.S. Government agencies, defense organizations, and their contractors. The company is authorized to work on classified and unclassified U.S. Government projects and supports strategic partnerships for key defense PNT technologies. The role serves as the primary onsite technical contact for assigned customers, leading system installation, integration, testing, maintenance, troubleshooting, and customer support. It involves coordinating with customer stakeholders and internal Program Management, Engineering, and Technical Support teams; documenting system activities and findings; and providing technical procedures, demonstrations, and training. The position works daily at an assigned client site, with travel outside the Aberdeen area to other customer sites as needed.

Requirements

At least five years of relevant experience in field applications engineering, field service engineering, systems integration, or a related technical role supporting complex systems.
Bachelor’s degree in engineering or a related technical discipline preferred; an equivalent combination of education and relevant technical experience will be considered.
Demonstrated technical leadership through leading integration or testing activities, advising clients on application-specific solutions, and coordinating technical work across teams.
Hands-on experience installing, integrating, testing, and maintaining hardware and software systems, including interpreting electrical schematics, technical documentation, system diagnostics, and test results.
Ability to independently diagnose complex issues, identify root causes, develop corrective actions, and determine when additional engineering expertise is needed.
Strong communication and customer-service skills, including the ability to build trust, manage expectations, and explain technical information through recommendations, documentation, demonstrations, and training.
Ability to work daily at the assigned client site and commute to and from that location, adapting to client schedules, site requirements, and operational priorities.
Ability to manage competing priorities with minimal supervision, collaborate with client and remote SFS teams, maintain accurate documentation, and follow through in a timely manner.
Active Secret security clearance or ability to obtain one (Top Secret).
Ability to learn new technologies and adapt to changing requirements while maintaining safety, quality, and client site standards, with a collaborative approach, ownership, and a positive attitude.
Ability to travel outside the Aberdeen area to support other key customer sites.

Nice To Haves

Previous experience with Positioning, Navigation, and Timing (PNT), Global Navigation Satellite Systems (GNSS), and simulation.
Prior military experience, knowledge of the U.S. defense industry, and experience working with government organizations or Department of Defense contractors.

Responsibilities

Serve as the primary onsite technical point of contact for assigned customers, building relationships and providing responsive support for program requirements and system operations.
Identify current and evolving client requirements and translate operational needs into application, deployment, and system integration recommendations.
Lead and perform installation, integration, calibration, preventive maintenance, upgrades, and repairs in accordance with company procedures, technical specifications, and client requirements.
Lead and support scheduled and unscheduled system testing, including preparation, execution, validation, analysis of results, and follow-up corrective actions.
Diagnose complex equipment, software, and integration issues, identify root causes, and coordinate corrective actions or escalation with Engineering and Technical Support.
Collaborate with customers, Program Management, Engineering, and Technical Support to address technical challenges and meet program commitments.
Evaluate system performance and client feedback to recommend improvements to reliability, product design, and legacy system functionality.
Communicate technical findings, system status, risks, and recommended solutions to client stakeholders and SFS teams.
Develop technical procedures and user guidance; provide system demonstrations and training; and maintain accurate records of testing, maintenance, and issue resolution.
Manage competing technical priorities within the assigned client program with minimal supervision and ensure timely follow-through and professional onsite support.
Collaborate with sales and business development on future opportunities to advance systems and capabilities at the customer site.
Travel outside the Aberdeen area to support other customer sites, potentially including WPAFB, Eglin AFB, and Redstone Arsenal.