Program Applications Specialist- Clinic Profiler Manager

Veterans Health Administration • Hampton, VA

5d • Onsite

About The Position

This full-time position is with the Department of Veterans Affairs, Veterans Health Administration, VISN 6, Hampton VA Medical Center, Office of Access and Transformation, which reports to the Office of the Director. The role provides complex administrative and data support related to clinic profile management. It is not a remote position; situational telework may be available under VA policy and with supervisor approval.

The specialist manages clinic profile workflows, including clinic setup, modifications, cancellations, remapping, deactivation, and reactivation. The role uses VISTA and other VA data systems to gather, analyze, interpret, and validate clinical and utilization data, and provides technical guidance to services and management. The specialist also audits clinic profiles, supports corrective action planning, and identifies, develops, coordinates, and evaluates staff training related to clinic profile processes and utilization.

The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Relocation and recruitment incentives and permanent change of station are not authorized. Applicants must be U.S. citizens and meet the stated qualification requirements by the announcement closing date. Qualification may be based on specialized experience, qualifying graduate education, or a combination of education and experience.

Requirements

• U.S. citizenship.
• For current or former federal employees subject to the time-in-grade requirement: 52 weeks at GS-07 for the GS-09 position, with supporting SF-50 documentation.
• One year of specialized experience equivalent to at least GS-07, such as using computer systems to enter and retrieve data; locating and interpreting regulations; experience with medical records, medical billing programs, and medical terminology; gathering, developing, and interpreting data from information systems; and reviewing records and reports and conducting statistical accuracy analysis. Alternatively, qualifying education or a qualifying combination of education and experience may be used.
• If qualifying through education, two years of progressively higher-level graduate education, a related master's or equivalent graduate degree, or a related LL.B. or J.D.; transcripts must be submitted.
• If combining education and experience, specialized experience and education beyond the first year (18 semester hours) must together meet the GS-09 qualification requirements.
• Complete the required application steps, questionnaire, and online assessment.
• Meet applicable background and security investigation requirements and complete online onboarding.
• Male applicants born after 12/31/1959 must meet Selective Service registration requirements.
• Participate in the seasonal influenza vaccination program as required for VA Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.

Nice To Haves

• At least one year of experience building and managing clinics in VISTA.
• Experience pulling and analyzing summarized data from multiple sources, such as VSSC and Power BI.

Responsibilities

• Gather, develop, analyze, interpret, and validate data from VISTA and other VA information systems, and provide findings at team, service, and executive levels.
• Manage all aspects of establishing new clinics in VISTA, including clinic profile requests and clinic builds; advise on clinic setup and groupings in VSE.
• Provide technical guidance on clinic setup, appointment lengths, clinic grids, provider availability, and potential compliance issues.
• Own the clinic cancellation workflow and guide services through outpatient clinic cancellation requests in collaboration with relevant staff and teams.
• Review and process clinic modification, cancellation, remapping, deactivation, and reactivation requests in accordance with the National Scheduling Directive and local policies; complete applicable actions in VISTA in a timely manner.
• Review active clinic profiles and provide detailed audit findings to management; use VISTA reports and the GPM SAT Tool, validate reported data, and contribute to action plans for underperforming results.
• Assist clinics and services in understanding and reviewing clinic utilization data using VISTA or VHA Support Service Center reports.
• Assess appointment availability, clinic capacity, slot utilization, unscheduled visit rates, and scheduled and actual utilization; provide input on corrective actions when results fall outside locally determined ranges.
• Research staff training needs for clinic cancellations, profile requests, setup, maintenance, utilization, and assigned special projects; recommend, develop, coordinate, conduct, and evaluate training.
• Oversee the clinic profile request process, promote efficient workflows with data analysts, and advise and train services on appropriate use of request processes.
• Perform other related duties as assigned.

Benefits

• Federal employee benefits are available to eligible employees; the announcement refers applicants to the federal benefits information page and advises contacting the hiring agency for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level