Applications Manager

Novo Nordisk•Lexington, MA

About The Position

The Applications Manager ensures reliable, compliant, and efficient lifecycle management of business-critical applications supporting facilities, building systems, and enterprise operations within US R&D Operations. The role has primary responsibility for CMMS (Blue Mountain) and document systems and leads application support, enhancements, user enablement, and team performance to maintain operational continuity and improve system effectiveness. The manager aligns application capabilities and support services with business needs in partnership with IT and operational stakeholders. The position reports to the leader of US Core Facilities and Engineering Services and provides leadership to applications technicians and other assigned support resources. It partners with the Facilities Associate Director on application strategy, operational priorities, enhancement planning, and resource needs. The role collaborates with Facilities, IT, Finance, Procurement, Quality, EH&S, other business stakeholders, software vendors, service providers, and implementation partners. The role leads day-to-day application support and operations, manages system incidents and lifecycle plans, coordinates integrations and data quality, and leads enhancements and projects. It ensures users receive support, training, and documentation, and coordinates application activities in accordance with procedures, compliance requirements, and data integrity expectations. The manager also leads and develops assigned personnel and oversees vendor-supported services. Work is primarily office-based and involves regular computer use, documentation, and stakeholder meetings. The role may visit laboratory and facilities areas to support users and understand operational requirements; site safety procedures and appropriate personal protective equipment are required in designated areas.

Requirements

High school diploma or GED and 8 or more years of experience; alternatively, an associate degree or equivalent education and 6 or more years of experience, or a bachelor's degree or equivalent education and 4 or more years of experience.
Progressive experience supporting and managing business applications, facilities or building systems, or related enterprise technologies in a complex business environment.
Strong knowledge of application support, system administration, issue management, change coordination, and lifecycle management for CMMS (Blue Mountain), document systems, facilities and building systems, and related enterprise applications.
Demonstrated understanding of system configuration, support processes, change management, and vendor-supported environments for CMMS, document systems, and related applications.
Strong problem-solving skills and the ability to assess issues, determine priorities, and implement effective solutions in a fast-paced support environment.
Excellent communication skills and ability to work effectively with technical teams, IT, business stakeholders, and vendors on implementations, upgrades, updates, and ongoing support.
Experience leading internal support teams and coordinating resources across multiple application areas or business processes.

Responsibilities

Lead day-to-day support and operational management of CMMS (Blue Mountain), document systems, facilities and building systems, and related enterprise business applications.
Oversee incident resolution, issue prioritization, system availability, and service performance to maintain reliable support and business continuity.
Coordinate troubleshooting and escalations with IT, vendors, and support resources; monitor system health and recurring issues and maintain support procedures.
Manage the portfolio of application systems supporting US R&D Operations, including inventorying supported systems, business owners, vendors, dependencies, and support arrangements.
Partner with operations process owners to translate business workflows into application requirements, configuration standards, and prioritized improvements.
Coordinate application integrations and data exchanges with IT and vendors, monitor interface issues, and resolve failures affecting workflows and reporting.
Establish data ownership and quality controls with operations stakeholders and oversee consistent master data, reporting definitions, and system records.
Maintain lifecycle plans covering version currency, vendor support status, licensing needs, and replacement priorities; coordinate capacity and resource planning with IT and Procurement.
Coordinate backup, recovery, and continuity arrangements with IT and vendors; support recovery testing and confirm support coverage for critical operating periods.
Lead application enhancements, upgrades, and related projects to improve functionality, usability, and alignment with business needs.
Partner with IT, stakeholders, and vendors to define requirements, prioritize approved initiatives, and coordinate implementation and change activities.
Oversee testing, user acceptance, documentation, and transition to ongoing support in accordance with applicable procedures.
Communicate project status, risks, dependencies, and resource needs to the Facilities Associate Director and other stakeholders.
Coordinate user onboarding and guidance on application capabilities and standardized processes; gather user feedback and improve user experience and application effectiveness.
Maintain application knowledge resources and communicate system changes and service interruptions to affected users.
Coordinate access administration, configuration and change records, and compliance-related activities with IT, Quality, and accountable system owners.
Identify and escalate operational and system risks; maintain auditable documentation, support audit readiness, and track corrective actions.
Provide leadership, coaching, development, and performance management for applications technicians and other assigned personnel.
Set team priorities, allocate support resources, and establish clear responsibilities across supported applications.
Oversee vendor-supported services, review service performance, and resolve delivery issues with IT and Procurement as appropriate.
Promote collaboration, accountability, and continuous improvement to maintain quality application services aligned with business priorities.

Benefits

Company bonus based on individual and company performance
Long-term incentive compensation and/or company vehicles depending on position level or other company factors
Medical, dental, and vision coverage
Life insurance
Disability insurance
401(k) savings plan
Flexible spending accounts
Employee assistance program
Tuition reimbursement program
Voluntary benefits including group legal, critical illness, identity theft protection, pet insurance, and auto/home insurance
Time off under the sick time policy
Flexible vacation policy
Parental leave policy