Applications Manager

Canopy Children's Solutions•Jackson, MS

About The Position

The Applications Manager leads the team responsible for Canopy Children's Solutions’ assigned portfolio of software applications and application platforms. The manager translates organizational priorities into application roadmaps, lifecycle plans, support priorities, and improvement initiatives, while managing vendor relationships and coordinating integrations and application changes. In partnership with clinical, operational, administrative, and technology stakeholders, the role supports reliable, usable, secure, and compliant applications that meet organizational needs.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Computer Science, Healthcare Administration, or a related field; equivalent combinations of education and relevant experience may be considered.
At least five years of experience within the past ten years supporting, implementing, administering, or managing enterprise applications, software platforms, technology-enabled business processes, or related systems in a complex organizational environment.
Three years of experience leading application teams or cross-functional technology initiatives is preferred, including responsibility for work coordination, delivery commitments, and stakeholder management; direct supervisory experience is preferred.
Experience with application lifecycle management, vendor relationship management, system implementation, business process analysis, change management, application support, documentation, testing coordination, and stakeholder engagement is preferred.
Working knowledge of reporting concepts, SQL/database concepts, system integrations, data quality, application security, role-based access, and healthcare or human-services technology environments is preferred.
Ability to communicate effectively with technical and non-technical coworkers.
Availability 24/7 for critical application system problems.

Nice To Haves

Experience leading application-enabled process improvements and measuring outcomes such as reduced manual effort, duplicate entry, turnaround time, and error rates, and improved user adoption.
Experience evaluating application portfolios and developing modernization recommendations addressing platform reuse, application consolidation, technical debt, scalability, and retirement of redundant or unsupported solutions.
Experience leading AI enablement and adoption, including prioritizing practical use cases, evaluating AI-enabled solutions, coaching teams, assessing pilots, and transitioning successful solutions into supported use within privacy, security, and governance requirements.
Experience designing and implementing workflow automation and self-service capabilities using application configuration, integrations, and low-code/no-code platforms, with attention to access controls, maintainability, and ongoing support.
Experience evaluating application and integration designs across SaaS, cloud, and on-premises environments, including APIs, authentication, data flows, scalability, maintainability, and support requirements.
Experience delivering application improvements incrementally through prioritized backlogs, phased implementation, and user feedback while balancing business value, security, quality, and supportability.
Working knowledge of application monitoring and production automation support, including logs, operational metrics, actionable alerts, scheduled jobs, automated data exchanges, exception handling, and recovery.
Experience supporting application resilience and recovery planning, including critical dependencies, recovery priorities, vendor recovery capabilities, documented procedures, and recovery exercises.
Experience with enterprise applications, EHR administration and optimization, clinical documentation, service workflows, billing interfaces, SaaS systems, SQL/reporting tools, integration concepts, APIs, workflow automation tools, application security/access management, and Microsoft 365/Power Platform or comparable technologies.

Responsibilities

Lead the assigned application portfolio, including EHR systems and other clinical, operational, and administrative platforms.
Develop and maintain application roadmaps, lifecycle plans, enhancement strategies, and support priorities.
Supervise staff, set goals and expectations, provide coaching and feedback, address performance concerns, and support staff development, cross-training, mentoring, and team coverage.
Conduct IT department interviews and recommend candidates for new hires, consultants, or replacement personnel.
Plan and allocate workload across application support, maintenance, enhancements, and projects; establish ownership and delivery expectations, monitor dependencies, and escalate competing priorities or resource constraints.
Provide technical guidance on administration, configuration, troubleshooting, documentation, and improvement of assigned applications.
Partner with organizational leaders and end users to identify process improvement, system optimization, automation, and user experience opportunities.
Document, review, and communicate functional and technical requirements, business rules, workflow impacts, and application dependencies; clarify scope, configuration, and support needs with stakeholders and technical partners.
Provide input to project plans and timelines to support delivery dates and organizational priorities.
Plan, organize, and deliver IT projects that sustain business activity.
Establish and maintain standards for application administration, documentation, change control, testing, support processes, data integrity, access and security, and operational reliability.
Coordinate application upgrades, configuration changes, system enhancements, user acceptance testing, release planning, and change management.
Follow standard compliance procedures for code testing and migration.
Coordinate application integrations, data exchanges, reporting dependencies, and interoperability needs with technical, data, and vendor resources.
Partner with reporting and analytics resources to define and validate application data requirements, resolve source-system data issues, and support reporting outputs.
Coordinate user guidance, training resources, and knowledge transfer with business owners, vendors, and support teams.
Manage application vendor and technology partner relationships, deliverables, and support commitments; participate in contract reviews, price negotiations, budgeting, renewals, service evaluations, and support escalations.
Maintain application inventory and licensing information; review licensing models, utilization, version currency, and support status to inform budgeting, renewals, and lifecycle decisions.
Ensure assigned applications have documented intake, triage, and prioritization processes; clear support ownership and escalation paths; and administration procedures and monitoring requirements.
Ensure monitoring and response coverage for critical application alerts, scheduled processes, and exceptions, coordinating escalation and resolution.
Coordinate issue resolution and document application issues, root causes, resolutions, and follow-up actions through the Help Desk solution.
Be available 24/7 for critical application system problems.
Partner with Infrastructure, Security, vendors, and business owners to document application recovery requirements, dependencies, and procedures, and participate in continuity planning and recovery exercises.
Review operational KPIs, support trends, user feedback, and application risks; evaluate application improvements against agreed outcomes and drive follow-up.
Manage time effectively through prioritization, follow-through, and adherence to project, release, and support timelines.
Communicate effectively with technical and non-technical coworkers.
Perform other essential functions as assigned.