Enterprise Applications Manager

Husch Blackwell • Clayton, MO

1d

About The Position

Husch Blackwell LLP is a full-service litigation and business law firm serving clients with domestic and international operations. The Enterprise Applications Manager supports the firm’s enterprise and practice-facing applications and manages a team responsible for supporting and maintaining the firm’s enterprise applications. The role may be filled remotely or in a hybrid capacity in the Kansas City, MO, or St. Louis, MO, metropolitan areas. The position is expected to report onsite to a Kansas City or St. Louis office during onboarding.

The manager oversees application operations and support, including upgrades, modifications, capacity planning, quality control, testing, documentation, troubleshooting, and vendor coordination. The role also evaluates business and user needs, recommends application improvements, prepares annual application budgets, and performs project management activities. The position may require assisting Help Desk Analysts and firm users after normal business hours.

Requirements

• A four-year degree with major coursework in a related field, or a combination of education and commensurate work experience.
• At least 5 years of management experience in a related field.
• At least 5 years of experience in application implementation, administration, and support.
• Strong knowledge of Windows Server Administration.
• Experience with eDOCS, Net Documents, iManage, and contract and vendor management/collaboration.

Nice To Haves

• Experience in a professional services environment is preferred.
• IIS Administration is preferred.

Responsibilities

• Administer, maintain, and support the firm’s enterprise and practice-facing application portfolio, including system operations, upgrades, modifications, capacity planning, quality control, testing, and documentation.
• Lead troubleshooting and resolution of enterprise application issues, working with the Help Desk and other Information Technology personnel to meet service levels, communicate solutions, and support a strong end-user experience.
• Work with vendors to ensure applications are current.
• Maintain documentation for enterprise configurations.
• Work with Business Analysis while adhering to procedures for program and documentation control.
• Maintain a general working knowledge of applications and in-house enhancements.
• Understand integration touch points and dependencies between systems.
• Collaborate with team members to keep documentation and knowledge current for support of firm enterprise software.
• Define, analyze, and evaluate business systems and user, department, and practice group needs relating to technology solutions.
• Recommend modifications, enhancements, replacements, and other improvements to the firm’s practice-facing applications.
• Provide year-end budgets for enterprise applications, including upgrades, new purchases, and associated costs.
• Manage project activities, including scoping, budgeting, task scheduling, resource recommendations, and skill alignment.
• Aid Help Desk Analysts and firm users after normal business hours.
• Perform other duties as coordinated or assigned by the Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager