About The Position

The Manager, Enterprise Applications serves as a technology leader with strategic responsibility for leading a team and managing a roadmap that supports organizational goals. The role helps ensure technology processes are consistent, enabled, measured, and improved to drive quality in Technology Services. The Manager hires, trains, and leads a mid-size team of employees and contractors as needed, and ensures team members understand and demonstrate the culture and values of Technology Services. The position manages the design, development, deployment, and maintenance of tools and processes supporting Technology operations. It oversees operational activities and process quality and compliance, establishes technology roadmaps, and partners with other teams to identify dependencies and align plans. The role also focuses on process maturity, user education, tool adoption, automation, and solutions that improve efficiency and reduce operating or capital costs.

Requirements

  • Experience gained through college degree programs or certifications in Information Systems, Business, or Computer Science.
  • 10+ years of experience working in an IT environment.
  • 3–5 years of technology team management experience.
  • Excellent interpersonal, communication, and teaming skills.
  • Ability to navigate a technology environment and work effectively with multiple teams.
  • Demonstrated trustworthiness and dependability.
  • Ability to learn quickly, self-motivate to improve knowledge, and tackle new challenges.
  • Ability to prioritize requests and deliver the highest-impact items first.
  • Ability to articulate the business value of solutions within the role’s scope.
  • Application management and integration experience with APIs.
  • Technical skills in SQL and Python.
  • Microsoft Power Platform and SharePoint governance and strategic experience.

Responsibilities

  • Manage the design, development, deployment, and maintenance of tools and processes supporting Technology operations.
  • Lead the team in documenting relevant processes and educating users about them.
  • Ensure processes and toolsets are aligned, modifying systems as needed to achieve desired results.
  • Measure and improve process and tool maturity and compliance.
  • Oversee operational activities and measure process quality and compliance, including incident handling and process execution.
  • Establish a roadmap to maintain currency, incorporate new features, and deliver Technology Services objectives through technology solutions.
  • Partner with other teams to identify dependencies and align roadmaps.
  • Hire, train, and lead a mid-size team of employees and contractors as needed.
  • Support team member engagement, appropriate tools adoption and usage, cost-reducing improvements, and automation that improves operational efficiency.
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