Enterprise Applications Manager II

TDIndustries•Dallas, TX

About The Position

Leads the Enterprise Applications team responsible for delivering and supporting Microsoft Dynamics 365 Finance and Supply Chain Management (FSC) and Microsoft Dynamics 365 Customer Engagement (CE), along with their connected systems in the ERP Ecosystem. Acts as service and product manager for these applications, managing work across projects, enhancements, and operations while balancing capacity, setting priorities, clearing obstacles, and ensuring quality, predictable delivery. Oversees application operations, including break/fix and escalated issue resolution, maintenance, patching and release management, environment management, backups, monitoring, security roles, licensing, and vendor and Microsoft support cases. Uses Azure DevOps to manage backlogs, sprints, work items, source control, and build and release pipelines, and publishes delivery and service metrics to guide improvement. Represents the team on projects and partners with IT Product Owners to scope and plan work, refine roadmaps and backlogs, translate business needs into user stories and acceptance criteria, and communicate trade-offs. Provides architectural oversight for the ERP Ecosystem, reviewing designs, extensions, and integrations for scalability, security, performance, supportability, and upgrade readiness. Establishes development standards and code review practices, favors standard functionality over customization, and manages technical debt. Develops the team through coaching, performance management, training, cross-training, knowledge sharing, recruiting, and onboarding. Serves as a liaison between business customers and IT, supports product reviews, tests, pilots, requirements gathering, and process documentation, and acts as a functional and technical expert in an assigned business area. Manages application expenses and participates in annual budgeting, strategy planning, and third-party engagements. Works with the Director of Application Development on departmental planning and strategy, developing leadership and architectural breadth for potential progression to that role.

Requirements

8+ years of IT experience, including 3+ years leading or managing technical teams.
5+ years of Microsoft Dynamics 365 Finance and Supply Chain Management experience (formerly Finance & Operations / Dynamics AX).
3+ years of Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform experience.
Ability to work with software such as RDP, Active Directory/Entra ID, Office 365, Azure DevOps, Lifecycle Services (LCS), and Power Platform Admin Center, or similar agile project management and administration tools.

Nice To Haves

Bachelor’s degree in Information Systems, Computer Science, or a related field is preferred.
Microsoft Dynamics 365 certification, such as Finance, Supply Chain Management, Customer Service or Sales, Power Platform, or Solution Architect, is preferred.
Azure DevOps or agile/project management certification is preferred.

Responsibilities

Lead the Enterprise Applications team in delivery and support of Dynamics 365 FSC, Dynamics 365 CE, and connected ERP Ecosystem systems; act as service and product manager for the applications.
Manage team work across projects, enhancements, and operations; plan capacity, set priorities with stakeholders, remove obstacles, and ensure quality and predictable delivery.
Oversee break/fix support, escalated issue resolution, maintenance, patching, releases, environments and refreshes, backups, monitoring, security roles, licensing, and vendor and Microsoft support cases.
Use Azure DevOps to manage backlogs, sprints, work items, source control, and build and release pipelines; maintain work item discipline and publish delivery and service metrics.
Represent the team on projects, participating in scoping, requirements gathering, estimating, planning, assignments, progress and budget monitoring, problem resolution, and status and risk communication.
Partner with IT Product Owners on product roadmaps, backlogs, user stories, acceptance criteria, prioritization, and communication of trade-offs.
Provide architectural oversight for the ERP Ecosystem; review and approve solution designs, extensions, and integrations; establish development standards and code review practices; favor standard functionality and manage technical debt.
Coach, manage, and mentor Applications Partners; set goals, conduct performance reviews, identify training and certification opportunities, promote cross-training and knowledge sharing, and lead recruiting and onboarding.
Liaise between business customers and IT and lead product reviews, tests, pilots, requirements gathering, process documentation, and engagement with TDPartners and external suppliers.
Serve as a functional and technical expert in an assigned business area; maintain system procedures, protect confidential information, and maintain professional and technical knowledge.
Manage Applications expenses, including annual budgeting, expense coding, prepaid and capitalized costs, licensing, and partner spend; participate in strategy planning.
Engage and manage implementation partners, software vendors, and other third parties as needed.
Participate in departmental planning and strategy with the Director of Application Development and develop leadership and architectural breadth for potential progression to that role.