Manager, Enterprise Applications

University of Central Florida•Orlando, FL

About The Position

The UCF IT division within University Operations is seeking an experienced and collaborative Manager, Enterprise Applications to lead the day-to-day operations, support, and delivery of the university's enterprise and custom business application portfolio. The position manages a team responsible for administering, integrating, maintaining, and supporting critical applications serving the academic, research, and administrative needs of the university. The manager oversees application service operations, lifecycle management, change control, and operational excellence, ensuring enterprise applications remain secure, reliable, scalable, and aligned with university technology standards. The role leads the Business Applications team and manages application service operations, application lifecycle activities, change and release processes, vendor relationships, operational reporting, service documentation, and communications with university departments. It also serves as a management escalation point for application service issues and customer concerns. The anticipated salary range is $104,664 to $120,000; the final salary will depend on qualifications, experience, and internal equity. The position is with UCF IT. The work schedule is Monday through Friday, 8:00 AM to 5:00 PM. UCF expects employees to reside in Florida when employment begins unless the posting explicitly states otherwise. Visa sponsorship and H-1B transfers are not available.

Requirements

Bachelor’s degree and 6 years of relevant experience; or high school diploma or equivalent and 10 years of relevant experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers are not available.

Nice To Haves

Experience leading technical, application support, or enterprise technology teams, including workload management, staff development, performance coaching, and cross-training.
Demonstrated experience managing enterprise application operations, including incident management, service requests, problem resolution, service level performance, and continual service improvement.
Experience managing enterprise application portfolios, including upgrades, patching, software deployments, lifecycle planning, and retirement of end-of-life technologies.
Knowledge of ITIL-based service management practices and experience with change, release, problem, and knowledge management processes, preferably using ServiceNow or a similar IT service management platform.
Experience managing software vendors, support agreements, licensing, contracts, and renewals while ensuring service performance and operational continuity.
Experience supporting enterprise business applications in higher education, healthcare, research, government, or similarly complex organizations, including responsibility for operational metrics, service performance reporting, and continuous service improvement.

Responsibilities

Lead and supervise the Business Applications team, including work assignments, workload balancing, onboarding, performance management, professional development, and cross-training.
Manage enterprise application service operations, including incident management, request fulfillment, service level performance, and continual service improvement.
Oversee application lifecycle activities, including upgrades, patches, environment refreshes, onboarding new applications, and retirement planning for end-of-life technologies.
Ensure compliance with UCF IT change management processes, ITIL practices, quality assurance standards, testing procedures, and release management requirements.
Serve as the primary operational contact for university departments regarding application support, project intake, service requests, and issue resolution.
Coordinate and prioritize application-related work, balancing operational needs with strategic initiatives and business priorities.
Manage vendor relationships, support contracts, software licensing, and renewals, and recommend future investments and service enhancements.
Develop and maintain operational metrics, service reports, risk assessments, and performance dashboards for leadership review.
Serve as a management escalation point for application service issues and customer concerns, ensuring effective communication and resolution.
Maintain application documentation, runbooks, operational procedures, and configuration records to support service continuity and knowledge management.