Enterprise Applications Administrator
About The Position
Abby Care is hiring an Enterprise Applications Administrator to support its Business Applications team, which includes three Salesforce professionals. The role focuses on improving the company’s Salesforce foundation and building scalable systems that help internal teams deliver care more efficiently. It involves addressing technical debt, defining business needs with stakeholders, and developing automations and validations that reduce manual work. The administrator will work independently and collaboratively with Salesforce peers and cross-functional teams. The position supports workflows and launches across different markets, including configuring Salesforce for state expansions and adapting solutions to local needs. It also helps protect sensitive health information by enforcing role-based access across Salesforce, Dialpad, PandaDocs, and other tools. This is a full-time hybrid opportunity based in San Francisco, California. The employee must be located in the San Francisco Bay Area and able to work from the office three to four days per week.
Requirements
- At least 3 years of experience as a Salesforce Administrator in a complex, fast-paced environment.
- Ability to build and troubleshoot advanced Salesforce Flows, validation rules, and custom objects.
- Strong technical scoping capabilities and cross-functional communication skills with business and engineering stakeholders.
- Experience addressing technical debt and cleaning up cluttered Salesforce instances.
- Must be located in the San Francisco Bay Area and able to work from the office 3–4 days per week.
Nice To Haves
- Familiarity with AI capabilities and interest in using artificial intelligence to automate routine business processes and improve user efficiency.
- Familiarity with maintaining security controls and role-based access, ideally in a HIPAA-compliant healthcare environment.
- Experience integrating external tools such as Dialpad or PandaDocs, or similar SaaS products.
- Familiarity with CTI and enterprise telephony integrations such as Dialpad, Twilio, or Five9.
Responsibilities
- Partner with internal stakeholders and Salesforce peers to understand workflows, identify business needs, and translate them into technical solutions.
- Build advanced Salesforce flows, custom objects, and validation rules to automate processes and reduce manual data entry.
- Configure Salesforce record types, page layouts, flows, and validation rules for upcoming state launches.
- Adapt Salesforce configurations to the needs of different markets and support rapid technical rollouts.
- Address technical debt by cleaning up duplicate fields, inconsistent naming conventions, and state-specific silos.
- Enforce role-based access controls across Salesforce, Dialpad, PandaDocs, and other tools to support HIPAA minimum-necessary requirements and protect sensitive health data.
- Help manage daily requests, including field fixes, data corrections, report adjustments, and integrations with peripheral tools.
- Integrate external tools and support enterprise telephony connections.
Benefits
- Competitive compensation packages.
- Medical, dental, and vision coverage, including a $0 deductible PPO and a company-funded HSA.
- Employer-paid life and disability insurance.
- Generous paid time off and 10 paid company holidays.
- HSA contributions, optional FSA, and commuter benefits.
- Full coverage of 401(k) account fees; employer match is not currently offered.
- Up to 10 weeks of paid parental leave based on tenure.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
