Business Applications Manager
About The Position
The Business Applications Manager manages and supports digital transformation processes and business application implementations, and helps users make effective use of existing platforms through training, documentation, and day-to-day support. The role collaborates with Corporate leaders and Division teams across departments to improve processes, resolve application challenges, and support implementations. It reports to the Senior Director, Business Process and Data Analytics and has no direct reports. The position is based at Empire Homes’ Corporate office in Atlanta, Georgia, with travel as needed according to project and business needs.
Requirements
- Bachelor’s degree in business or technology, or relevant equivalent experience.
- 5–7 years of experience in homebuilding business applications, preferably across multiple departments.
- Experience with homebuilding ERP/CRM systems.
- Ability to facilitate and lead meetings at multiple organizational levels, with public speaking experience and the ability to train or present to large groups.
- Exceptional communication, organization, and time-management skills.
- Strong interpersonal skills and ability to collaborate with diverse, geographically dispersed teams and stakeholders at all levels.
- Adaptability in a changing environment and a self-motivated, creative, and efficient approach to complex, time-critical problems.
- Practical knowledge of homebuilding operations and ability to determine, communicate, and execute application solutions while understanding project steps and timelines.
- Willingness to travel as needed; travel schedules vary based on project and business needs.
Nice To Haves
- Hands-on experience with Newstar.
- Hands-on experience with Newstar Sales.
- Hands-on experience with BuildPro.
Responsibilities
- Manage and support business application implementations and digital transformation initiatives with Corporate leaders, Division teams, software partners, and end users.
- Provide cross-department application support, resolve user issues, and assist with user creation, access-right changes, and password resets.
- Lead end-user training across multiple application platforms and serve as a functional lead for ERP user training and support.
- Create and maintain training resources, application documentation, and standard operating procedures for system usage.
- Work with teams to define business requirements for software improvements and implementations, build consensus on features, and document and validate user stories.
- Oversee functionality testing of new programs and features with software companies and internal users.
- Analyze application problems, identify practical solutions, and collaborate with the US leadership team to provide decision-support analysis.
- Identify process and application improvements, enhance training and support, and help complete implementations already in progress.
- Foster open dialogue, collaboration, and productive conflict resolution across teams to improve organizational effectiveness.
- Perform other duties as assigned.
Benefits
- Employee discounts on Empire Homes through the Employee Home Ownership Program.
- Employer-sponsored benefits.
- Employer-sponsored 401(k) plans.
- Continuing education support and learning and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
