Business Applications Director

Barry-Wehmiller•Clayton, MO

About The Position

The Business Applications Director is accountable for ensuring that current and future Customer Engagement (CE) and ERP systems support the needs of BW Packaging Platform businesses and align with business objectives. The role manages critical system changes and continuous improvement, and oversees deployment of ERP Microsoft Dynamics 365 (D365) across Packaging Platform operations, particularly in the United States and Europe. The Director coordinates direct reports and matrix-managed team members to deliver high-quality, cost-effective, timely solutions aligned with Barry-Wehmiller best practices, and serves as a key member of Barry-Wehmiller’s ERP and CE Center of Excellence. The Director leads ERP improvements and implementations, supports legacy systems while preparing the team for D365 deployments, and coordinates projects with business partners, project managers, Enterprise Services, architects, operations, and infrastructure teams. The role oversees Tier 3 application support, coordinates Tier 1 and 2 support escalations, and guides strategy and improvement for D365 CE and its integration with ERP and other enterprise systems. Additional responsibilities include customer feedback efforts, user training and adoption, master data governance, system performance and KPI monitoring, vendor and ISV relationships, platform IT budgets, and representation on the Change Advisory Board. The position directly supervises 4–8 Solutions Analysts. Work is typically performed at a desk in a standard office environment. Moderate domestic and occasional international travel is required. The regular work week may require extended days and hours as needed to meet business needs.

Requirements

Bachelor of Science or Bachelor of Arts degree in Business Administration, Management, Project Management, Computer Science, Engineering, or a related field.
At least 7 years of experience leading ERP deployments from scope through stabilization in a multinational company.
Broad experience in business operations or strong familiarity with broad business operations, with a record of successful change management.
Experience delivering excellent user support within a matrix structure.
Direct experience leveraging and integrating enterprise systems, including ERP, CE (CRM and Field Service), CAD, PDM/PLM, shop floor systems, business intelligence, and consolidation systems.
Experience with systems governance and change control.
Experience estimating project costs.
Excellent coordination and project management skills, including oversight of multiple concurrent projects and changes.
Ability to collaborate and engage with IT leadership, business customers, and external third parties.
Commercial acumen to manage operational and project budgets.
Excellent verbal and written communication skills, including explaining technical concepts to non-technical audiences.
Ability to work across IT technical platforms to coordinate resolution of business problems.
Experience influencing cross-functional teams without formal authority and maintaining strong working relationships.
Well-developed analytical, strategic planning, and problem-solving skills.
Ability to influence, prioritize, and set expectations toward shared goals.
Collaborative, cross-functional team player willing to take a hands-on approach to initiatives.
Ability to work independently.
Experience coaching, mentoring, and developing others.
Ability to travel moderately domestically and occasionally internationally.
Ability to work extended days and hours as needed to meet business needs.

Nice To Haves

Experience implementing Microsoft Dynamics 365 ERP and CE solutions.
Work experience in manufacturing, particularly with machine-builder/OEM business processes.

Responsibilities

Oversee platform ERP improvements and implementations, including analysis, configuration and enhancements, documentation, data extract-transform-load, integrations, training, testing, go-live support, and stabilization.
Lead and develop Solutions Analysts to support legacy systems and prepare for Microsoft Dynamics 365 deployments across the platform.
Coordinate projects and guide team members in collaboration with Business Partners, Project Managers, and Enterprise Services.
Connect internal IT and the business community by communicating project status and KPIs, facilitating timely decisions, and managing escalations to support high-quality, on-time delivery.
Partner with Solutions Architects to apply core BW ERP design and agreed methodologies; consult with the BW Standards/COE on new requirements and maintain standardized systems.
Collaborate with Operations and Infrastructure teams to support daily operations and develop and deploy new systems.
Manage Packaging Solution Analysts providing Tier 3 support for divisional and platform systems, including legacy ERPs such as Infor XA.
Act as the main contact for Enterprise Services Support teams on Tier 1 and 2 issues and escalate as needed.
Collaborate with the Enterprise Business Applications team on the strategy, rollout, and iterative improvement of D365 CE modules, ensuring business alignment and integration with ERP and other systems.
Manage cross-platform integrations with Solution Architects and IT teams to improve processes and data flow.
Drive customer feedback initiatives in D365 CE using tools such as Customer Voice.
Oversee training and enablement of business users on D365 CE features and best practices.
Update stakeholders on D365 CE project progress, adoption, and continuous improvement.
Develop a strategy to maintain accurate, consistent master data aligned with business objectives and ensure its integration across ERP, CE, and other enterprise systems.
Track system performance, monitor KPIs, and manage vendor and ISV relationships to support operational excellence and business value.
Help establish Platform IT budgets and oversee budgets for business application deployments, ongoing operations, and system enhancements and changes.
Represent the platform on the Change Advisory Board.
Directly supervise a team of 4–8 Solutions Analysts.