Applications Engineer II, Business Applications
About The Position
University Operations at UCF is seeking an Applications Engineer II (Business Applications) to administer, automate, integrate, and manage the lifecycle of centrally supported business applications. Working under general supervision, this position helps ensure application services are reliable, efficient, and scalable by standardizing operational processes, developing integrations and automations, supporting upgrades and enhancements, and resolving application issues. The role collaborates with business partners, Data Platforms, and technical teams to deliver secure and sustainable application services. The position requires on-site work at UCF as the primary work location. The successful candidate must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers are unavailable. A valid Class E driver’s license is required, and the role may involve driving to locations on and off campus for university business. The department is UCF IT, and the work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The appointment is regular. The anticipated salary range is $56,030 to $74,940; the final salary depends on qualifications, experience, and internal equity. Unless otherwise stated in the posting, employees are expected to reside in Florida when employment begins.
Requirements
- Bachelor’s degree and 2 years of relevant experience; or a high school diploma or equivalent and 6 years of relevant work experience in lieu of a degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
- Must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers are not available.
- Must work on-site at UCF as the primary work location.
- Valid Class E driver’s license required.
Nice To Haves
- Experience administering enterprise business applications in higher education, public sector, or a large organizational environment.
- Experience developing and supporting APIs, application integrations, and data exchanges.
- Experience with automation tools, scripting languages, and workflow automation.
- Experience with ServiceNow, ITIL practices, and change management processes.
- Experience supporting application upgrades, testing, deployments, and lifecycle management activities.
- Knowledge of monitoring, alerting, and operational support best practices.
- Experience creating technical documentation, runbooks, and knowledge base articles.
- Strong analytical, problem-solving, and customer service skills.
Responsibilities
- Administer, configure, and support a portfolio of enterprise business applications.
- Manage user access, security roles, scheduled jobs, and application health monitoring.
- Implement approved changes in accordance with ITIL and change management practices.
- Design and maintain automations for routine operational processes, including account provisioning, data transfers, scheduled jobs, and maintenance activities.
- Implement monitoring and alerting to improve reliability and reduce manual work.
- Develop and maintain operational documentation and runbooks.
- Develop, test, and maintain application integrations, APIs, data exchanges, scripts, and reports.
- Support data movement between business applications and university systems.
- Follow established coding standards, security practices, and code review processes.
- Support application upgrades, patches, environment refreshes, testing, deployments, and rollback activities.
- Assist with onboarding new applications into the supported portfolio.
- Identify technical debt and platform improvement opportunities.
- Resolve escalated incidents and service requests through ServiceNow.
- Perform root cause analysis and implement long-term solutions to prevent recurring issues.
- Provide technical guidance on application capabilities and support options.
- Develop and maintain standard configurations, knowledge articles, templates, and support documentation.
- Recommend service improvements based on operational metrics, trends, and business needs.
- Contribute to continuous improvement initiatives that enhance service quality and scalability.
- Maintain expertise in application administration, automation, integration technologies, and AI-assisted tools.
- Participate in cross-training efforts and knowledge sharing across the team.
- The position may involve driving to locations on and off campus to conduct University business.
Benefits
- Medical, dental, vision, and life insurance
- Flexible spending account
- Employee Assistance Program
- Annual and sick time off
- Paid holidays
- Retirement savings options
- Employee discounts, including tickets to Orlando attractions
- Education assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
