Applications Engineer II

Ziply Fiber•Dalton Gardens, ID

10d•$77,600 - $117,000•Onsite

About The Position

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: • Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. • Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. • Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. • Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Application Engineer II is an advanced level position considered to be a lead support, administrator and operator of specific applications that are used in Technology (IT) in supporting the business. This specific position requires in-depth knowledge of outside plant (OSP), along with networking applications. The Engineer needs to be extremely knowledgeable about the inner workings of all the applications for which they are a lead administrator, as well as communicating that knowledge to the other team members of the applications team and key OSP engineers/users. You will be expected to communicate closely with cross functional teams as necessary to ensure that applications are functional, usable, and reliable. The Engineer who will fill this role will be responsible for the design, development, testing, and deployment of various OSP practices in the system, equipment and methodologies used by Ziply.

Requirements

Bachelor’s degree in Computer Science, Business Management or related field.
Minimum of five (5) years of engineering and application experience working with development teams and system administration teams.
Three (3) plus years of experience working with development teams for functional requirements on distributed server systems running internally developed applications.
Three (3) plus years of experience working for large telecommunications companies.
Five (5) plus years of networking experience with deep focus on outside plant (OSP) and knowledge of inside plant (ISP).
In depth knowledge of service provider products, services, and offerings for commercial and residential services.
Ability to automate repetitive engineering tasks.
Javascript
Python
NodeJs
Version control (e.g. Git/Gitlab, Github).
CI/CD (e.g. Jenkins, Travis, TeamCity or equivalent).
Docker containerization and clustering (Kubernetes/ECS).
Knowledge of software life cycle management with emphasis on inception, defining processes, and developing technical business requirements.
Experience with Agile (Scrum, Kanban) software delivery methodology.
Ability to write Ops guides/MOPs/etc. as needed.
Effectively communicate between non-technical people and deeply technical SME’s.
Driven to identify and provide effective solutions as needed.
Ability to be on call in a 24/7 server environment.
Knowledge of software life cycle management with emphasis on inception, defining processes and developing technical business requirements.
Ability to communicate effectively across multiple large organizational structures.
Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
Strong verbal and written communication, attention to detail, and organizational skills.
Ability to work within critical deadlines.
Ability to adjust to rapidly changing priorities and schedules.
Ability to provide excellent customer service.

Nice To Haves

Knowledge of process automation and development is a major plus.

Responsibilities

Maintain and operate applications of which they are a prime administrator, operator, and become the subject matter expert (SME) on those applications.
Document and inventory the status quo of integrated applications including external system calls of applications.
Write “how to” documentation for operating and administering applications.
Ability to be on call in a 24/7 server environment.
Communicate issues to vendors for out-of-the-box applications and form a functional plan to troubleshoot and implement fixes.
Identify dependencies between applications and OS level packages as well as troubleshoot problems with those interconnections.
Assist in creating Methods of Procedure (MOPs) and execute changes within the production environments.
Develop and explain requirements for development teams to create, integrate, and enhance applications.
Execute and deliver end-to-end integration solutions that consolidate disparate systems into production-ready platforms, not research projects.
Leverage Claude and AI-assisted development to accelerate solution delivery and solve complex integration challenges.
Work with cross functional groups and organizations to develop tools and solutions from use cases and requirement documents.
Support continuous improvement and adoption across teams, ensuring platforms drive sustainable value and organizational impact.
Communicate changes and recommendations to improve efficiency in applications, systems, and processes.
Mentor and train lower tier engineers to increase their technical ability and experience.
Performs other duties as required to support the business and evolving organization.