Business Applications Director

Barry-Wehmiller•St. Louis, MO

23h

About The Position

The Business Applications Director ensures that current and future Customer Engagement (CE) and ERP systems support the needs of Packaging Platform businesses and remain aligned with business objectives. The role manages critical changes and continuous improvement, and oversees deployment of ERP D365 across Packaging Platform operations, particularly facilities in the United States and Europe. The Director coordinates direct reports and matrix-managed team members to deliver high-quality, cost-effective, timely solutions that follow Barry-Wehmiller best practices, and serves as a key member of its ERP and CE Center of Excellence. The Director leads platform ERP improvements and implementations, including analysis, configuration and enhancements, documentation, data extract-transform-load, integration, training, testing, go-live support, and stabilization. The role leads and develops Solutions Analysts, coordinates projects with business and enterprise partners, and connects internal IT with the business community through project communication, KPIs, decision-making, and escalation management. It works with Solutions Architects, Standards/COE, Operations, Infrastructure, and Enterprise Services to maintain standardized systems, support daily operations, deploy new systems, and provide tiered support. The position also leads the strategy, rollout, integration, and iterative improvement of D365 CE; supports customer feedback initiatives and user enablement; ensures accurate and consistent master data; oversees system performance, KPIs, vendors, and ISVs; helps establish platform IT budgets; and represents the platform on the Change Advisory Board. The Director directly supervises 4–8 Solutions Analysts. The role is typically performed in a standard office setting and requires moderate domestic and occasional international travel. Regular work weeks may include extended days and hours as needed to meet business needs.

Requirements

Bachelor of Science or Bachelor of Arts degree in Business Administration, Management, Project Management, Computer Science, Engineering, or a related field.
At least 7 years of experience leading ERP deployments from scope through stabilization in a multinational company.
Broad business operations experience or familiarity with broad business operations, and a track record of successful change management.
Experience delivering excellent user support within a matrix structure.
Direct experience leveraging and integrating enterprise-level systems, including ERP, CE (CRM and Field Service), CAD, PDM/PLM, shop floor systems, business intelligence, and consolidation systems.
Experience in systems governance and change control.
Experience estimating project costs.
Excellent coordination and project management skills, including oversight of multiple concurrent projects and changes.
Ability to collaborate and engage with IT leadership, business customers, and external third parties.
Commercial acumen to manage operational and project budgets.
Strong verbal and written communication skills, including explaining technical concepts to non-technical audiences.
Ability to work across IT technical platforms to coordinate resolution of business problems.
Experience influencing cross-functional teams without formal authority and maintaining strong working relationships.
Well-developed analytical, strategic planning, and problem-solving skills.
Ability to influence, prioritize, and set expectations to move toward common goals.
Collaborative, cross-functional team approach and willingness to take a hands-on role in driving initiatives.
Ability to work independently.
Experience coaching, mentoring, and developing others.

Nice To Haves

Experience implementing Microsoft Dynamics 365 ERP and CE solutions.
Preferred work experience in a manufacturing company with machine builder/OEM business processes.

Responsibilities

Oversee platform ERP improvements and new implementations, including analysis, configuration and enhancements, documentation, data extract-transform-load, integration, training, testing, go-live support, and stabilization.
Lead and develop Solutions Analysts, supporting legacy systems and preparing the team for Microsoft Dynamics 365 deployments across the platform.
Coordinate projects and guide team members in collaboration with Business Partners, Project Managers, and Enterprise Services.
Communicate between internal IT and the business community; provide project status transparency and clear KPIs, facilitate timely decisions, and manage escalations to support quality, on-time delivery.
Partner with Solutions Architects to apply core BW ERP design and agreed methodologies; consult BW Standards/COE on new requirements and maintain system standardization.
Collaborate with Operations and Infrastructure teams to support daily operations and develop and deploy new systems.
Manage Packaging Solution Analysts providing Tier 3 support for divisional and platform systems, including legacy ERPs such as Infor XA; coordinate with Enterprise Services Support for Tier 1 and 2 issues and escalate as needed.
Collaborate with Enterprise Business Applications to develop the strategy, rollout, and iterative improvement of D365 CE modules, aligned with business needs and integrated with ERP and other enterprise systems.
Manage cross-platform integrations with Solution Architects and IT teams to improve business processes and data flow.
Drive customer feedback efforts in D365 CE using tools such as Customer Voice.
Supervise training and enablement for business users on D365 CE features and best practices.
Provide stakeholders with updates on D365 CE project progress, user adoption, and continuous improvement.
Develop a strategy for accurate, consistent master data aligned with business objectives and ensure its integration across ERP, CE, and other enterprise systems.
Track system performance and KPIs, and manage vendor and ISV relationships to achieve operational excellence and business value.
Help set Platform IT budgets and oversee budgets for application deployments, ongoing operations, and enhancements or changes to current systems.
Represent the platform on the Change Advisory Board.
Directly supervise a team of 4–8 Solutions Analysts.