Business Applications Administrator
About The Position
The Business Applications Administrator administers, supports, maintains, and continuously improves the business application portfolio. The role helps ensure enterprise applications are reliable, secure, and aligned with organizational needs by supporting users, optimizing system performance, and enabling efficient business processes. Duties include account administration, onboarding and offboarding, security and access configuration, troubleshooting, technical-data maintenance, minor configuration updates, release support, system monitoring, documentation, and end-user workflow troubleshooting. Reporting to the Director of Business Applications, the role serves as a steward of the Community Foundation’s application environment. It partners with stakeholders to support operational needs, improve business processes, and encourage adoption of technology solutions. This is a full-time, exempt position based in the downtown Kansas City, Missouri office, with the opportunity for a hybrid schedule after a successful training period. Applicants are asked to submit a cover letter with their resume.
Requirements
- A bachelor’s degree or equivalent, with at least two years of experience supporting, administering, or implementing business applications; an equivalent combination of education and experience will be considered.
- At least two years of experience administering Salesforce, with demonstrated knowledge of Salesforce administration principles and best practices.
- Salesforce Administrator certification is required.
- Experience supporting enterprise software, troubleshooting business applications, and supporting end users.
- Strong knowledge of technical-data management, reporting, system integrations, and application troubleshooting.
- Foundational knowledge of financial management and investment portfolio systems, as well as web-based solutions entitlements.
- Ability to interpret complex instructions and documentation, solve problems, and draw valid conclusions.
- Strong organizational, analytical, and problem-solving skills.
- Commitment to outstanding application support, with the ability to build professional relationships and communicate effectively with internal and external stakeholders.
- Ability to maintain confidentiality and adhere to established privacy, change-management, and data-governance standards.
- Ability to work regularly at a computer terminal in a fast-paced environment with frequent interruptions.
- Ability to work in an office with moderate noise levels and communicate and interpret detailed information effectively.
Responsibilities
- Serve as the primary day-to-day administrator for Salesforce and other business-critical applications.
- Create, modify, and deactivate internal user accounts across supported platforms.
- Respond to and resolve application support requests, troubleshoot user issues, and escalate complex problems when appropriate.
- Monitor system health, scheduled jobs, integrations, and operational processes to identify and address issues proactively.
- Maintain application documentation, support procedures, knowledge articles, and training materials.
- Support Salesforce software releases, testing activities, and post-deployment technical engagements.
- Perform routine Salesforce administration, including configuration of list views, queues, reports, and contact management.
- Assist with imports, exports, deduplication, cleanup efforts, and ongoing data-quality initiatives.
- Troubleshoot issues related to integrations, connected applications, and platform functionality.
- Execute established application governance, change-management, and support processes.
- Track and manage application-related tickets, service requests, and operational tasks.
- Identify recurring issues and recommend process improvements, automation and AI-integration opportunities, and efficiency gains.
- Ensure operational activities are completed accurately and consistently and align with organizational standards.
- Build relationships with business users, provide responsive application support, and assist with adoption of new features and functionality.
- Translate user-reported issues into actionable technical solutions.
- Communicate system updates, maintenance activities, and guidance clearly and professionally to stakeholders.
- Partner with application owners, business leaders, and IT team members to support operational needs.
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What This Job Offers
Job Type
Full-time
