Professional Systems Support Technician
About The Position
The Professional Systems Support Technician I provides first-class help support to professional customers using web browsers, shop management systems, and procurement products to place business-to-business orders with O’Reilly Auto Parts. The role emphasizes system setup, customer training, and developing and maintaining online connectivity. The technician also supports O’Reilly’s field team on electronic offerings, assists customers with hardware and system requirements, and works with internal departments, programmers, and customers to troubleshoot and evaluate software, hardware, and communications. Other duties may be assigned.
Requirements
- College, vocational technical, or on-the-job training on PCs, operating systems, and Internet Explorer, Mozilla Firefox, Safari, and Chrome.
- Excellent communication and public relations skills.
- Retail sales orientation with prior customer service experience.
- Basic networking skills, such as drive mapping.
- Intermediate computer skills, including Excel, Word, and Internet use.
- Ability to multitask and work well under pressure with customers and team members.
Responsibilities
- Provide help support for products used to connect professional customers to O’Reilly Auto Parts.
- Return phone messages and emails from professional customers.
- Support the O’Reilly field team with electronic offerings and related questions.
- Register new customers for the First Call Online website.
- Diagnose customer issues involving operating systems, browsers, and firewalls to restore electronic ordering capabilities.
- Maintain a computer log of equipment failures, software issues, and equipment modifications.
- Participate in training for O’Reilly customers and company personnel as needed.
- Review and recommend hardware needs and system requirements with customers.
- Work with the I.S. and Telecom Departments to resolve or troubleshoot communication issues.
- Work with programmers and customers to test and evaluate software and hardware.
- Perform other duties as assigned.
Benefits
- Competitive wages and paid time off.
- Stock Purchase Plan and 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance with an optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
