Professional Shopper

Food City (K-VA-T Food Stores Inc)•Athens, AL

6d•Onsite

About The Position

The Professional Shopper (also referred to as Personal Shopper) is responsible for accurately and efficiently shopping and processing orders received through Food City’s Curbside Pickup service. The role includes coordinating orders from shopping through pickup, communicating professionally with customers, processing payments, and maintaining order freshness and accuracy. The position requires on-site attendance during scheduled shifts and supports Food City’s mission to provide efficient and courteous customer service.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers at various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and written instructions, perform routine and repetitive tasks, and interact regularly with individuals at various levels.
Ability to attend on-site work during scheduled shifts in accordance with company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers and share the value of Curbside Pickup.
Coordinate and prioritize online orders; shop, pack, label, and stage orders; and facilitate customer pickup.
Maintain the freshness and accuracy of every order.
Communicate promptly and professionally with customers about order status and unavailable items, and offer suitable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan orders in accordance with company policy and remain accountable for tendered transactions.
Keep desk and staging areas clean and organized.
Understand Food City’s website to assist with customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City promotions and marketing activities to inform customers about savings and upsell when appropriate.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws for WIC handling.
Follow coupon-handling procedures, including digital coupons, as well as company check-cashing and tendering procedures.
Follow policies and procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service in support of the company mission.
Attend on-site work during scheduled shifts and comply with time and attendance policies.