Professional Shopper

K-VA-T Food Stores•Prestonsburg, KY

5d•Onsite

About The Position

The Professional Shopper (also referred to as Personal Shopper) accurately and efficiently shops and processes orders placed through Food City’s Curbside Pickup service. The role involves communicating professionally with customers, handling payments and transactions, and ensuring order freshness and accuracy. The position requires on-site work during scheduled shifts and supports Food City’s mission to “Run the Best Store in Town!”

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact regularly with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while communicating the value of Curbside Pickup.
Coordinate and prioritize online orders; shop, pack, label, and stage orders; and facilitate customer pickup.
Maintain the freshness and accuracy of every order.
Communicate promptly and professionally with customers about order status and out-of-stock items, and offer suitable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan customer orders according to company policy and remain accountable for tendered transactions.
Keep desk and staging areas clean and organized.
Understand Food City’s website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City promotions to explain savings opportunities and upsell when appropriate.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws for WIC handling.
Follow coupon-handling procedures, including for digital coupons.
Follow company check-cashing and tendering procedures.
Follow procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT cash, and EBT food stamp transactions.
Provide efficient and courteous customer service to store locations in support of the company mission.
Attend on-site work during scheduled shifts and comply with time and attendance policies.