Professional Shopper

Food City (K-VA-T Food Stores Inc)•Bristol, VA

6d•$14 - $15•Onsite

About The Position

The Professional Shopper, also described as the Personal Shopper, is responsible for accurately and efficiently shopping and processing orders received through Food City’s Curbside Pickup service. The role includes communicating professionally with customers, processing payments, maintaining order accuracy and freshness, and providing courteous customer service. The position requires on-site work during scheduled shifts and adherence to company time and attendance policies.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of varying socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain regular contact and interaction with individuals at various levels.
Ability to attend on-site work during scheduled shifts in accordance with company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while communicating the value of Curbside Pickup.
Coordinate and prioritize online orders; shop, pack, label, and stage orders; and facilitate pickup efficiently and accurately.
Maintain the freshness and accuracy of every order.
Communicate promptly and professionally with customers about order status and unavailable items, and offer acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan customer orders according to company policy and remain accountable for tendered transactions.
Keep desk and staging areas clean and organized.
Become familiar with Food City’s website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities and promotions to educate customers about savings and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws concerning beer, wine, and tobacco sales, and federal and state laws concerning WIC handling.
Follow coupon-handling procedures, including for digital coupons.
Follow company check-cashing and tendering procedures.
Follow procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service in support of the company mission.
Attend on-site work during scheduled shifts and comply with company time and attendance policies.