Professional Shopper

K-VA-T Food Stores•Greeneville, TN

5d•Onsite

About The Position

The Professional Shopper is responsible for accurately and efficiently shopping and processing orders received through Food City’s Curbside Pickup service. The role includes coordinating orders from shopping through pickup, maintaining freshness and accuracy, communicating professionally with customers, processing payments, and providing information about promotions and the Food City website. The position requires on-site work during scheduled shifts and adherence to company procedures, time and attendance policies, and applicable laws.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers, vendors, guests, and KVAT corporate representatives from various socioeconomic levels.
Ability to understand and follow verbal and/or written instructions.
Ability to perform routine and repetitive tasks and interact regularly with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while explaining the value of Curbside Pickup.
Coordinate, prioritize, shop, pack, label, and stage online orders, and facilitate customer pickup.
Maintain the freshness and accuracy of every order.
Communicate with customers about order status and out-of-stock items, and offer acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction and daily shift reports.
Scan orders according to company policy and maintain accountability for tendered transactions.
Keep desk and staging areas clean and organized.
Learn the Food City website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities, educate customers about savings opportunities, and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws regarding beer, wine, and tobacco sales, and federal and state laws regarding WIC handling.
Follow coupon handling procedures, including digital coupons, as well as company check-cashing and tendering procedures.
Follow procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service to store locations in support of the company mission.
Attend on-site work during scheduled shifts and comply with time and attendance policies.