Professional Shopper

K-VA-T Food Stores•La Fayette, GA

5d•Onsite

About The Position

The Professional Shopper, also described as a Personal Shopper, accurately and efficiently shops and processes orders received through Food City’s Curbside Pickup service. The role includes communicating professionally with customers, processing payments, and ensuring order accuracy and freshness. The shopper helps customers with inquiries and substitutions, explains promotions and savings opportunities, and supports efficient, courteous customer service in line with Food City’s mission. The position requires following company procedures for transactions, loss prevention, coupons, and regulated sales and benefits transactions, including applicable laws governing alcohol, tobacco, and WIC handling. The Professional Shopper maintains clean, organized work and staging areas, completes transaction and shift reports, and attends scheduled shifts onsite.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain regular contact and interaction with individuals at various levels on a daily basis.
Ability to attend onsite work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while communicating the value of Curbside Pickup.
Coordinate and prioritize online orders; shop, pack, label, stage, and facilitate pickup of orders accurately and efficiently.
Maintain accountability for the freshness and accuracy of every order.
Communicate promptly and professionally with customers about order status, unavailable items, and acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan customer orders according to company policy and account for tendered transactions.
Maintain cleanliness and organization of desk and staging areas.
Know the Food City website and help answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities, educate customers about savings, and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws regarding beer, wine, and tobacco sales, and federal and state laws regarding WIC handling.
Follow coupon handling procedures, including those for digital coupons.
Follow company check-cashing and tendering procedures, including policies for debit cards, credit cards, gift cards, gift certificates, EWIC, EBT cash, and EBT food stamps.
Provide efficient and courteous customer service to store locations in support of the company mission.
Attend onsite work during scheduled shifts and adhere to company time and attendance policies.